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Front Desk Agent- Part-Time
Career Insights for Hotel Desk Clerk
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Scorecard
Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Experienced Front Desk Agent
•Part-Time New Haven Inn | Solvang, CA New Haven Inn is seeking an experienced, dependable, and professional Part-Time Front Desk Agent to join our team. We are a small boutique hotel with a fast-paced environment, so we are looking for someone who has a strong understanding of hotel operations, takes initiative, and is confident handling a variety of front desk responsibilities. The ideal candidate is organized, professional, able to multitask, and provides excellent guest service. Please review the requirements carefully before applying. A minimum of 3 years of hotel experience, weekend and holiday availability, and reliable transportation are required for this position. Responsibilities Provide friendly and professional service to all guests Handle guest check-ins and check-outs Manage reservations, modifications, and guest requests Answer phone calls, emails, and guest messages Process payments accurately Handle guest concerns and resolve issues professionally Communicate effectively with housekeeping and management Prioritize multiple responsibilities during busy periods Maintain an organized and professional front desk area Take initiative and use good judgment when handling day-to-day situations Required Qualifications Minimum of 3 years of hotel experience is
REQUIRED
Must be at least 18 years old Must be able to work independently and take initiative Strong customer service and communication skills Ability to multitask in a fast-paced environment Dependable, punctual, and responsible Strong attention to detail and problem-solving skills Comfortable using computers and hotel management software Weekend and holiday availability is
REQUIRED
Reliable transportation is
REQUIRED
Must be flexible and willing to help cover shifts when needed Must work well as part of a team Bilingual English/Spanish is a plus Cloudbeds experience is a plus Schedule This is a part-time position with morning and evening shifts.
Shift times:
Morning:
9:00 AM
•2:00
PM Evening:
2:00 PM
•7:00 PM Hours and scheduled days may vary based on business needs. Applicants must have flexibility to work either shift as needed. Applicants who are unable to work weekends and holidays or who do not have at least 3 years of hotel experience will not be considered for this position. Pay $21.00
•$23.00 per hour, depending on experience We are looking for someone who is experienced, reliable, friendly, and takes pride in providing excellent hospitality. If you work well in a fast-paced environment, take initiative, and enjoy helping guests, we would love to hear from you.
Pay:
$21.00
•$23.00 per hour Expected hours: 20.0
•25.0 per week
Work Location:
In person