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Marriott's Timber Lodge
Front Desk Agent Lead
Career Insights for Hotel Desk Clerk
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Based on California data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$37,178 / year median in California
Job Description
Where great benefits lead to a life fulfilled. Competitive Pay 401K opportunities Travel discounts Credit Union Membership Tuition Reimbursement Professional Counseling & Family Support Growth and Development Opportunities Where each associate at Marriott's Timber Lodge is offered great perks & incentives. Free parking Department celebrations, Associate Appreciation Week Monthly associate recognition and reward programs Company branded winter coat, uniforms and work shoe stipend provided Discounts on local food, fitness, recreation Where you can make a difference. Organize and coordinate group check-in/pre-registration procedures. Sell a room/accommodation to guests without reservations. Anticipate sold-out situations, identify how many rooms are over-committed; obtain alternative accommodations for guests with reservations. Block rooms in the computer, identify designated requirements. Perform duplicate reservation checks. Run and check daily reports/contingency lists. Arrange transportation for guests/visitors. Issue safe deposit boxes. Count and secure bank at beginning and end of shift. Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Assist management in motivating and coaching employees; serve as a departmental role model. Where your skills help you make a difference. Must be able to work a variable schedule, including complete weekend and holiday availability. Must have great customer service skills - all our positions come into contact with guests! Learn what it's like to be part of the Housekeeping team at MVW by clicking here: https://www.youtube.com/watch?v=FjO5e0ir4IQ&list=PL03G7Nu8Oer8TKujphzc1aPpJGbK1sBaj∈dex=4 Where we celebrate and cultivate connections. Marriott Vacations Worldwide was Recently Ranked #1 on the Newsweek Top 100 Most Loved Workplaces!! Follow us on social media!