Front Desk Agent Primary Responsibilities:

Greet and welcome guests upon arrival in accordance with hotel standards. Respond in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Check identification and ensure that credentials provided are accurate and valid. Register guests into the computer system, verifying reservation, contact details, and credit information. Assign rooms to guests and make room keys. Make and confirm reservations, including creating walk-in reservations. Answer phone and guest questions, particularly pertaining to hotel services, guest registration, travel directions; and/or making recommendations regarding shopping, dining, entertainment or local attractions. Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns (Must have excellent communication, phone, and hospitality skills) Generate bills, collect payments, and make change for guests, while maintaining a house bank and making deposits; accurately reporting of receipts daily. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Record guest comments or complaints, referring guests to manager as necessary. Assist with other duties as assigned such as inspecting rooms or helping wash and fold laundry. Must be available to work weekends and holidays. Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand English. Must possess basic computer skills and basic computational ability. Prior customer service experience and/or hotel front desk experience preferred. pushing and pulling of 20-30 pounds

Job Types:

Front Desk Experience:

Customer Service:

1 years (Preferred)

Front Desk:

1 year (Preferred) hospitality: 1 year (Preferred)

Language:

English (Preferred)

Pay:

From $18.50 per hour

Work Location:

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