Front Desk Agent Be the first impression of exceptional hospitality Job Overview We are seeking a dependable, energetic, and service-driven Front Desk Agent to join our hospitality team. In this role, you will be the welcoming face of our hotel and play a critical part in creating memorable guest experiences from the moment they arrive. At our property, we believe in leaders, not bosses. Every team member is empowered to take ownership of their work, support one another, and take pride in delivering exceptional service. We value dependability, strong work ethic, professionalism, and a positive attitude above everything else. As a Front Desk Agent, you will help set the tone for the guest experience by providing warm hospitality, solving problems proactively, and coordinating with other departments to ensure every guest feels valued and cared for. This is a great opportunity for someone who enjoys working with people, thrives in a fast-paced environment, and wants to be part of a team that takes pride in what we build together. Responsibilities Welcome guests with professionalism and genuine hospitality during check-in and check-out Answer and manage multi-line phone systems while providing accurate information and excellent guest service Assist guests with requests, questions, and concerns while working to resolve issues quickly and positively Maintain accurate reservations and guest information using hotel management systems Communicate effectively with housekeeping, maintenance, and leadership to ensure guest needs are met Assist with nightly balancing and auditing procedures when scheduled Maintain a clean, organized, and professional front desk area Uphold high hospitality standards that create a warm and welcoming environment for all guests Our Culture We are building a team culture based on leadership, accountability, and pride in our work.

At our hotel:

We do not believe in bosses — we believe in leaders We show up on time, ready to work, and ready to support our team We take ownership of problems and work together to solve them We treat guests and teammates with respect and professionalism We believe the small details create exceptional guest experiences If you are dependable, hardworking, and enjoy working with people, you will thrive here. Preferred Skills & Qualifications Previous front desk or hospitality experience preferred but not required Strong customer service and communication skills Professional phone etiquette and ability to manage multiple tasks Experience with hotel property management systems is a plus Bilingual or multilingual abilities are a strong advantage Ability to remain calm, professional, and solution-focused in a fast-paced environment Why Join Our Team Opportunity to grow with a new and dynamic hospitality team A workplace culture built around leadership, respect, and teamwork The chance to be part of creating exceptional guest experiences from day one If you take pride in your work, enjoy helping people, and want to be part of a team that values reliability and strong character, we would love to meet you.

Pay:

$17.00 - $18.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person