We are seeking a friendly, dependable, and customer-focused Front Desk Agent to join our team for the 3:00 PM-11:00 PM shift or 7am-3pm . As the face of the hotel during the afternoon and evening, you will provide exceptional hospitality while ensuring efficient front desk operations. Responsibilities include welcoming guests, processing check-ins and check-outs, managing reservations through Oracle OPERA Cloud PMS , handling guest requests, and providing outstanding service throughout each guest's stay. The ideal candidate is professional, detail-oriented, and thrives in a fast-paced hospitality environment. Duties & Responsibilities Welcome guests with a warm, friendly, and professional attitude, creating a positive first impression. Process guest check-ins and check-outs accurately using Oracle OPERA Cloud PMS . Manage reservations, room assignments, room changes, and guest profiles in OPERA Cloud. Answer multi-line phone systems, respond to guest inquiries, and direct calls appropriately. Provide information about hotel amenities, local attractions, and services. Respond promptly to guest requests and resolve concerns with professionalism and a hospitality-first mindset. Process payments, balance cash drawers, and maintain accurate billing records. Coordinate with Housekeeping and Maintenance to ensure rooms are guest-ready and service requests are completed promptly. Complete PM shift responsibilities, including shift reports, end-of-day procedures, and communication with overnight staff. Maintain a clean, organized, and welcoming front desk and lobby area. Follow hotel policies, brand standards, and safety/security procedures. Qualifications & Skills Previous hotel front desk or hospitality experience preferred. Experience with Oracle OPERA Cloud PMS is strongly preferred. Excellent customer service, communication, and conflict-resolution skills. Strong computer proficiency and the ability to learn hotel systems quickly. Ability to multitask, prioritize responsibilities, and remain calm in a fast-paced environment. Professional phone etiquette and attention to detail. Comfortable handling cash, credit card transactions, and guest billing. Flexible availability, including evenings, weekends, and holidays.

Pay:

From $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Work Location:

In person