Front Desk Agent PM - Loveland Hotels (Dual and Extended Stay Property) We are seeking an experienced and dedicated Front Desk Agent to join our team at Loveland Hotels, a dual extended stay property operation. The ideal candidate will have prior experience with IHG and be available to work primarily night shifts. We currently only have five shifts available.

Key Responsibilities:

Provide exceptional customer service, putting guests first at all times Promote guest loyalty through personalized interactions and attentive care Handle check-ins, check-outs, and guest inquiries efficiently Utilize revenue management skills to maximize occupancy and revenue Communicate effectively with managers and follow directions from supervisors Learn and operate a new reservations system

Additional Responsibilities:

During downtime, assist with laundry duties including washing, drying, and folding linens to maintain our high standards of cleanliness and guest satisfaction. This is a critical aspect of our extended stay operations.

Qualifications:

Available Tuesday through Saturday 3pm to 11pm Shifts Previous experience as a Front Desk Agent, preferably with IHG properties Availability to work night shifts primarily, with flexibility for morning shifts Strong customer service skills and a guest-first mentality Excellent attention to detail and organizational abilities Self-starter with the ability to work independently Willingness to learn and adapt to new systems and procedures Effective communication skills, both verbal and written

Job Type:

Full-time Pay:

$18.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Hotel:

1 year (Required) Shift availability: Night Shift (Required)

Work Location:

In person