Signature Aviation, a global leader in business and general aviation services, is seeking a Guest Experience Specialist to deliver premium service to private aviation travelers and flight crews. In this front-line role, you'll greet guests, manage check-ins, coordinate ground transportation, and support VIP requests while working closely with pilots and operations teams. You'll uphold strict safety, security, and compliance standards in the FBO environment, maintain welcoming lounges and lobby areas, and resolve issues with professionalism. This role offers hands-on exposure to private aviation, strong training, and clear paths for career growth. Responsibilities Deliver high-touch customer service to private aviation guests, flight crews, and VIP clients from arrival to departure Coordinate check-in, lounge access, ground transportation, and special requests to ensure a seamless travel experience Communicate professionally with pilots, operations, and fuel/ground handling teams to align guest needs with flight schedules Support safe ramp and lobby operations by following security, safety, and compliance procedures at all times Handle reservations, service requests, payments, and documentation accurately in systems and logs Resolve guest issues promptly, escalating complex concerns and following through to ensure satisfaction Maintain a clean, welcoming lobby, lounge, and guest areas that reflect a premium brand experience Assist with irregular operations, delays, and last-minute changes while remaining calm and solution-focused Required Skills Customer service in hospitality or aviation Flight operations or FBO procedures familiarity Point-of-sale and payment processing Reservation and scheduling systems Safety and security compliance Professional verbal and written communication Conflict resolution and de-escalation Coordinating ground transportation and VIP services Basic computer skills (MS Office, email, data entry) Time management and multitasking in fast-paced settings