FRONT DESK AGENT

| free on-site housing and utilities | $18

• 21 per hour (based on verified experience) | + THREE days off every week | + yearly bonus

ABOUT US

Monarch Mountain Lodge is a 100-room mountain-top hotel. Built in the 70s and located in the San Isabel National Forest near Garfield, Colorado, just 20 minutes from Salida, Colorado. We are 5 miles from a ski resort and the Continental Divide and tons of other trails that attract skiers, hikers, and vacationers throughout the seasons. We are looking for an energetic, experienced, and dependable Guest Services Specialist who enjoys variety. This position combines traditional front desk responsibilities with guest services and operational support. This position reports directly to the General Manager. We provide on-site living accommodations for full-time employees

• see Compensation & Benefits below.

HOURS & SCHEDULE

Wednesday

• Saturday 1:00 pm
• 11:00 pm Enjoy three consecutive days off every week while maintaining full-time status and eligibility for free employee housing.

40 hours per week Maintain full-time status to qualify for free employee housing Weekends and Holidays required; On call for Events/Special Needs

COMPENSATION & BENEFITS

(Full-Time Employees)

Pay:

$18

• 21 hour Starting pay based on verified hotel, front desk experience.

For example:

1year of verified hotel front desk experience = $18/hour

• 4 or more years of verified hotel front desk experience = $21/hour Yearly performance bonus Earn accumulated Paid Time Off (PTO) Free private on-site housing Free utilities Free parking 50% Employee Discount for our on-site seasonal restaurant and snack shop 30% Employee Discount for lodging for friends and family

Employee Housing Includes:

Private furnished hotel room with private bathroom (you do not share or "bunk" with other employees). Mini fridge, microwave, and TV. Free utilities (electricity, gas, water, city trash pickup, cable and wi-fi access).

Housing Guidelines:

Children under the age of 18 must be supervised and may not be left unattended on hotel site at any time. Non-employees 18 and older who are not full-time employees of the hotel will be required to pay bi-weekly rent; this includes those residing as family members or roommates within your housing unit ($800/month per person for non-employees).

KEY RESPONSIBILITIES

Deliver exceptional guest service during check-in and throughout each guest's stay. Respond to guest questions, phone calls, text messages, and online portal communications. Help maintain a clean, organized, and welcoming front desk, lobby and guest areas. Inspect guest rooms and assist with quality assurance before arrivals. Perform inventory, stocking, laundry, and property & guest readiness tasks during the shift. Assist with gift ship, snack shop, and other hospitality operations as needed. Complete routine operations inspections and communicate maintenance or safety concerns. Support other departments as needed to ensure an exceptional guest experience.

REQUIREMENTS

Proven Hotel Front Desk Experience

• 1 year minimum (required)
• Employment Verification
• (required) Valid Driver's License
• (required) Reliable Vehicle
• (required)
• Our mountain location has no public transportation and is located 20 minutes from the nearest city. Employees must have a reliable vehicle for both job and personal errands Background Check
• (required)
• conducted early in the interview process as pre-screening for housing eligibility. The Background Check does NOT constitute a job offer. Microsoft Suite experience
• 1 year (required)
• Outlook, Word, and Excel
• POS experience
• 1 year (required)
• Square ( preferred)

Physical Requirements:

Lift 60lbs Bend, stoop, walk, as well as, stand, and sit for 10 hours per shift Hear conversations with background noise (i.e., phone calls, lobby activity, etc.) Work comfortably in both indoor and outdoor mountain conditions ### Monarch Mountain Lodge key ad words: accommodations, ambassador, booking, check-in clerk, compliance, customer service, front counter, front desk, front office, guest relations, guest services, hotel operations, receptionist, representative, reservation agent.

Pay:

$18.00

• $21.

00 per hour

Benefits:

Employee discount Free parking Paid jury duty Paid time off Application Question(s): Do you have a reliable and insured vehicle? How many years of verifiable hotel front desk experience do you have?

License/Certification:

Driver's License (Preferred)

Work Location:

In person