Front Desk Agent

Front Desk Agent Westminster, CO Job Details Full-time $18 an hour 1 hour ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance Flexible spending account Paid time off Employee assistance program Vision insurance 401(k) matching Employee discount Life insurance Qualifications Property management tools Financial transaction processing Phone communication High school diploma or GED Accounting Hotel customer satisfaction operations Multi-line phone systems Balancing end-of-day transactions Entry level Under 1 year Client interaction via phone calls Full Job Description

JOB DESCRIPTION

The Front Desk Agent is responsible for providing quality guest services that include registration and check-out, PBX operations, mail and message service. The Front Desk Agent must be accurate with daily accounting procedures. Essential hospitality standards must be used at all times: eye contact, smile, speak first, engage in polite conversation, use the guest surname!

JOB RESPONSIBILITIES

: Consistently provide high level of customer service Conduct pre-assignment of hotel rooms, which includes VIPS, repeat guests, all packages, and any special requests Check in and out hotel guests in a confident, professional and friendly manner Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information Complete all items on appropriate checklist by end of shift Follow established key control policy Ensure proper credit policies are followed and verify credit limit report Submit all lost & found articles accompanied by a completed lost & found report Knowledgeable of immediate area, services, attractions, and events and assist with Concierge services Knowledgeable of fire and emergency procedures Open, secure, and balance out daily shift bank which involves counting and verifying cash, check, and credit card transactions occurring while on duty Monitor room availability throughout the day Review daily the selling status of the hotel using yield management system Performs all other duties as directed by immediate supervisor Contact with other departments to ensure that hotel services are coordinated to provide the best in guest satisfaction Performs other duties as assigned, requested or deemed necessary by management

JOB QUALIFICATIONS

High school diploma or equivalent; and six months to one-year related experience and/or training Ability to read, analyze, and interpret procedure manuals Ability to solve practical problems and to interpret a variety of instructions furnished in written, oral, diagram, or schedule form Ability to operate the Property Management System, capture email, and use the PBX system. Must always be accountable for balancing the daily shift bank and maintain organization and demonstrate quality service While performing the duties of this job, the employee is regularly required to stand, walk, and communicate The employee must occasionally lift and/or move up to 25 pounds. Benefits Accrued, paid time off Medical, dental, & vision insurance for eligible employees Eligible to participate in Company?s 401(k) program with employer matching after 90 days Flexible spending accounts Basic Life and AD&D insurance Company-paid life insurance for eligible employees Employee Paid Short- and Long-Term Disability Employee Assistance Program Hotel discount program

Application Deadline:

The application period will be open for a minimum of 7 days and a maximum of 30 days or until a suitable candidate is identified. We encourage qualified individuals to submit their applications within this timeframe. This posting will be removed promptly after the position is filled. Salary USD $18.00 - $18.00 per hour

Position Type:

Hourly Full-Time Property:

Origin Westminster Category:

Guest Services Min:

USD $18.00/hr

Max:

USD $18.00/hr.

Tipped Position:

No Address:

8875

Westminster Blvd City:

Westminster State:

Colorado Open Date:

03/29/26