Immerse HydroSpa & Massage | Glastonbury, Connecticut Immerse HydroSpa & Massage is looking for a warm, polished, and highly organized Spa Guest Experience Specialist to join our growing team. As Connecticut's first hydrotherapy spa, Immerse was created to offer guests an elevated wellness experience that feels welcoming, restorative, and genuinely personal. Our Guest Experience Specialists play an important role in bringing that experience to life. This is much more than a front desk position. You will be one of the first people our guests interact with and one of the last people they see before leaving. From answering the phone and helping guests select services to maintaining the spa environment, coordinating appointments, and assisting with rebooking, your attention to detail directly shapes the guest experience. What You'll Do Warmly welcome guests and create a professional, relaxing experience from arrival through departure Answer phone calls, text messages, and guest questions with professionalism and excellent customer service Schedule, confirm, modify, and coordinate massage and HydroSpa appointments Help guests understand our services and recommend experiences based on their needs and preferences Educate guests about memberships, packages, gift cards, enhancements, and other spa offerings Assist guests with check in and checkout while ensuring transactions are accurate Encourage rebooking and help guests maintain a consistent wellness routine Maintain a clean, organized, and beautifully presented reception and guest area Help prepare, reset, clean, and monitor HydroSpa spaces throughout the day Ensure towels, robes, amenities, beverages, and other guest essentials are consistently stocked Communicate closely with massage therapists, spa staff, and management to keep the day running smoothly Address guest questions or concerns calmly, professionally, and with good judgment Follow spa procedures for guest privacy, sanitation, safety, and facility care Assist with opening and closing responsibilities Who We're Looking For We are looking for someone who genuinely enjoys taking care of people. The right person notices the little things, stays calm when the spa gets busy, and understands that exceptional hospitality is often about anticipating what a guest needs before they have to ask.

You should be:

Friendly, outgoing, and comfortable speaking with guests Professional and polished in both appearance and communication Dependable, punctual, and responsible Highly organized with strong attention to detail Comfortable multitasking in a busy environment Confident answering phones and communicating by text Comfortable recommending services and discussing memberships, packages, and enhancements Able to work independently while also being a strong team member Willing to help wherever needed to keep the spa running beautifully Comfortable with cleaning and maintaining spa and HydroSpa areas as part of the position Previous experience in a luxury spa, salon, hospitality, wellness, medical office, hotel, or customer service environment is preferred, but we are happy to train the right person with an exceptional attitude and strong work ethic. Schedule This position requires flexibility, including Friday, Saturday, and Sunday availability . Weekend availability is an important part of this role because these are some of our busiest spa days. Compensation $20 to $23 per hour, plus tips Why Join Immerse? Immerse is growing quickly, and we are looking for people who want to grow with us. You will work alongside an experienced team of massage therapists, wellness professionals, and guest experience staff in a beautiful environment centered around relaxation, recovery, and exceptional service. We take pride in creating an experience guests look forward to returning to, and that begins with having the right people on our team. If you are personable, dependable, detail oriented, and love creating memorable experiences for others, we would love to meet you.

Pay:

$20.00 - $23.00 per hour Expected hours: 20.0 - 40.0 per week

Benefits:

401(k) Employee discount Paid time off

Work Location:

In person