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Hotel Guest Service Representative (front desk)
Job
Cambria Hotel Rehoboth Beach
Rehoboth Beach, DE (In Person)
$35,360 Salary, Full-Time
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Job Description
About Us Cambria Hotel Rehoboth Beach is a stylish, upscale hotel designed for guests who want a modern, comfortable, and inspiring stay at the shore. We pride ourselves on warm hospitality, thoughtful service, and a welcoming environment for every guest who walks through our doors. We're looking for a friendly, reliable Guest Services Representative to join our front desk team and help create memorable experiences for our guests.
Manager@StayCambriaHotel.com If you enjoy helping others, have a friendly personality, and want to be part of a team that creates great guest experiences at the beach, we'd love to hear from you!
Position:
Guest Services Representative Status:
Part-time [Potential for full-time in season]Schedule:
Varies; must be available weekends, holidays, and some eveningsLocation:
Rehoboth Beach, Delaware Key Responsibilities Greet guests with a warm, professional, and genuine welcome Perform check-in and check-out procedures efficiently and accurately Answer phone calls and respond to guest inquiries about reservations, hotel amenities, local attractions, and services Handle payment processing, room assignments, and issue room keys Resolve guest concerns and complaints promptly, courteously, and professionally Communicate effectively with housekeeping, maintenance, and other departments to ensure a smooth guest experience Maintain a clean, organized, and inviting front desk and lobby area Follow all safety, security, and brand standards Assist with reservations, group blocks, and special requests Provide recommendations on dining, shopping, and activities in Rehoboth Beach and surrounding areas Qualifications Previous hotel front desk, customer service, or hospitality experience preferred, but not required Strong communication and interpersonal skills Positive, professional attitude and polished appearance Comfortable using computers, hotel property management systems (PMS), and basic office equipment Ability to multitask in a fast-paced environment and remain calm under pressure Strong attention to detail and accuracy with cash and credit card handling Reliable, punctual, and team-oriented Ability to stand for extended periods and occasionally lift up to 25 lbs. What We Offer Competitive pay Flexible scheduling (based on business needs) Training and opportunities for growth within the hotel and brand Employee discounts on hotel stays (where applicable) Supportive, team-focused work environment in a beautiful coastal location How to Apply Please submit your resume (and a brief note about your availability and past service experience) to: General.Manager@StayCambriaHotel.com If you enjoy helping others, have a friendly personality, and want to be part of a team that creates great guest experiences at the beach, we'd love to hear from you!