Front Desk Agent / Night Auditor - Hilton

Position:

Front Desk Agent (3:00 PM - 11:00 PM) & Night Auditor (11:00 PM to 7:00 AM)

Location:

DoubleTree by Hilton -

Wilmington, DE Position Overview:

DoubleTree by Hilton Wilmington is seeking an experienced Front Desk Agent for the evening and night shift. This is a high-impact, guest-facing role during peak arrival hours. We are specifically seeking candidates with strong hands-on experience using Hilton PEP (Property Engagement Platform) . This is not an entry-level role — prior hotel front desk experience and proficiency in PEP are required.

Key Responsibilities:

Deliver exceptional guest service aligned with Hilton brand standards Process check-ins and check-outs efficiently using Hilton PEP system Manage room assignments, reservations, and billing inquiries with accuracy Handle guest concerns professionally and resolve issues promptly Coordinate with housekeeping and maintenance to ensure room readiness Maintain accurate cash handling and transaction records Promote Hilton Honors enrollment and hotel amenities Support overall front office operations during peak shift hours

Required Qualifications:

Minimum 1 year hotel front desk experience (required) Strong working knowledge and hands-on proficiency with Hilton PEP system (required) Ability to multitask in a fast-paced environment Strong communication and problem-solving skills Professional appearance and high-energy, guest-focused attitude Availability to work evenings, weekends, and holidays Why Join DoubleTree Wilmington? Competitive pay Hilton team member travel benefits Professional growth opportunities Supportive team environment

Job Types:

Full-time, Part-time Pay:

$17.00 - $23.00 per hour Expected hours: 40 per week

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

Hilton:

1 year (Required) Ability to

Commute:

Wilmington, DE 19801 (Required)

Work Location:

In person