Hotel Front Desk Clerk responsibilities Answer the phone at the front desk to respond to current and prospective guests' needs Book reservations for individuals, families and groups as required Greet walk-in guests and guests with reservations when they arrive at the front desk Checks in / out guests Refer guests to local amenities and venues Communicate guests' requests and complaints to the appropriate department Punctual and able to follow instructions Available to work nights, weekends and holidays Hotel Front Desk Clerk skills High school diploma/GED required 1+ years' customer service experience preferred Excellent oral and written communication skills Friendly phone manner a must Familiarity with the hospitality industry a plus Communication method(s) used: Email Phone In person Work Remotely No This Job Is Ideal for

Someone Who Is:

Dependable

• more reliable than spontaneous People-oriented
• enjoys interacting with people and working on group projects Adaptable/flexible
• enjoys doing work that requires frequent shifts in direction Detail-oriented
• would rather focus on the details of work than the bigger picture Achievement-oriented
• enjoys taking on challenges, even if they might fail High stress tolerance
• thrives in a high-pressure environment

Benefits:

Employee discount

Education:

High school or equivalent (Preferred)

Experience:

customer service: 1 year (Required)

Night Audit:

1 year (Required)

Language:

english (Required) Shift availability: Night Shift (Required) Overnight Shift (Required)

Work Location:

In person