Hotel Front Desk Clerk Doral Suites Miami Airport West Doral, FL Job Details Full-time $17 an hour 19 hours ago Benefits Paid time off Qualifications Bilingual Computer operation Multilingual Night audit Attention to detail Full Job Description Overview Join our hospitality team as a Hotel Front Desk Clerk , where you'll be responsible for creating a welcoming experience for every guest. In this role, you'll assist with check-ins and check-outs, manage reservations, respond to guest needs, and help ensure the front desk operates smoothly throughout your shift. This is a full-time position with a mixed schedule , including two overnight shifts from 12:00 AM to 8:00 AM and three additional shifts that will be scheduled as either morning or afternoon shifts . This position is ideal for someone who is dependable, customer-focused, comfortable working different shifts, and able to provide excellent service in a fast-paced hotel environment. Responsibilities Greet guests warmly and provide friendly, professional customer service at the front desk Process guest check-ins and check-outs accurately and efficiently Manage reservations, including new bookings, modifications, and cancellations, using the hotel's property management system (PMS) Answer phone calls, respond to guest questions, and provide information about hotel amenities and local attractions Address guest requests, concerns, and complaints professionally and work to resolve issues promptly Maintain accurate records of guest information, payments, reservations, and incidents Complete overnight front desk and night audit duties during scheduled overnight shifts, as applicable Follow hotel policies and emergency procedures to help maintain a safe environment for guests and employees Communicate and coordinate with housekeeping, maintenance, and other departments to ensure guest needs are addressed Maintain a clean, organized, and professional front desk area Assist with other front desk and hotel duties as needed Schedule 5 shifts per week 2 overnight shifts: 12:00 AM - 8:00 AM 3 additional shifts: Morning or afternoon shifts, based on the hotel's scheduling needs Must be comfortable working overnight, morning, and afternoon shifts Weekend and holiday availability may be required Qualifications Previous hotel, hospitality, customer service, or front desk experience preferred Experience with hotel reservation or property management systems (PMS) is a plus Strong communication and customer service skills Friendly, professional, and welcoming demeanor Ability to handle multiple tasks while maintaining accuracy and attention to detail Dependable and punctual with the ability to work overnight shifts Comfortable working independently during overnight hours Ability to handle guest concerns and resolve problems professionally Basic computer skills and the ability to learn hotel software and systems Bilingual or multilingual abilities are a plus Previous resort or luxury hotel experience is a plus What We're Looking For We're looking for a reliable and personable team member who enjoys helping people and takes pride in providing excellent guest service. The ideal candidate is comfortable with a mixed work schedule , including overnight shifts, and can adapt to the changing needs of a busy hotel. If you're dependable, customer-focused, and ready to be an important part of the guest experience, we'd love to have you join our team!

Pay:

$17.00 per hour

Benefits:

Paid time off

Work Location:

In person