Overview We are seeking a dedicated and professional Front Desk Agent to assist with the daily operations of our front desk team. The ideal candidate will have a strong background in guest services and hospitality, ensuring that all guests receive exceptional service from check-in to check-out. This role requires excellent communication skills, attention to detail, and the ability to learn in a fast-paced environment. Duties Handle guest inquiries and complaints with professionalism and courtesy. Manage phone systems, including directing calls and taking messages as needed. Ensure accurate reservation management and maintain up-to-date guest records. Collaborate with other departments to enhance the overall guest experience. Maintain a clean and organized front desk area. Requirements Excellent phone etiquette and communication skills; bilingual or multilingual abilities are a plus. Ability to handle stressful situations with grace while maintaining a positive attitude. Strong organizational skills with attention to detail. Proficiency in using phone systems and hotel management software is preferred. A passion for providing outstanding guest relations and enhancing customer satisfaction. Join our team as a Front Desk Agent where you can make a significant impact on our guests' experiences while working with a dynamic team in the hospitality industry.

Pay:

From $16.00 per hour Expected hours: 16.0 - 24.0 per week

Benefits:

Employee discount

Work Location:

In person