Overview Join our dynamic hospitality team as a Hotel Guest Service Agent - Phone Operator, where your energetic and welcoming demeanor will set the tone for an exceptional guest experience. In this vital role, you will be the friendly voice that greets and assists guests over the phone, ensuring their needs are met with professionalism, efficiency, and warmth. Your expertise in hotel operations and customer service will contribute to creating a memorable stay for every guest while supporting smooth front desk functions and hotel management processes. This paid position offers an exciting opportunity to develop your hospitality skills in a vibrant resort environment. Responsibilities Handle all incoming guest calls promptly, courteously, and efficiently, providing accurate information about hotel services, amenities, and local attractions. Manage reservation inquiries and modifications using hospitality reservation systems such as OPERA or other property management systems (PMS). Assist guests with check-in and check-out procedures over the phone when needed, ensuring a seamless experience. Provide exceptional guest service by addressing questions, resolving issues, and escalating concerns to appropriate departments following hotel emergency procedures. Coordinate with front desk staff, housekeeping, maintenance, and other departments to fulfill guest requests and ensure smooth communication flow. Maintain detailed records of guest interactions, complaints, and special requests to enhance guest relations and service quality. Support night audit processes by verifying reservations and updating guest information during overnight shifts if required. Skills Proven experience in hospitality management or front desk roles within hotels or resorts. Strong knowledge of hotel management systems such as OPERA or similar property management software (PMS). Multilingual or bilingual abilities are highly desirable to serve diverse guest populations effectively. Excellent phone etiquette with the ability to communicate clearly, professionally, and empathetically in high-pressure situations. Deep understanding of hospitality reservation systems, guest services protocols, and hotel emergency procedures. Exceptional customer service skills combined with problem-solving capabilities to address guest concerns promptly. Familiarity with resort environments and night audit procedures enhances your ability to manage various operational tasks seamlessly. Embark on a rewarding career where your enthusiasm for hospitality meets your dedication to delivering outstanding guest experiences!

Pay:

$16.00 per hour

Benefits:

Dental insurance Employee discount Health insurance Vision insurance

Experience:

Hotel Front Desk:

2 years (Required)

Language:

English (Required) Shift availability: Day Shift (Required) Night Shift (Required)

Work Location:

In person