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Marriott

Hotel Rooms Controller

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Job Description

Join Marriott International, a global leader in the hospitality industry, and become a pivotal part of our hotel operations. As a Rooms Controller, you will ensure the smooth running of our lodging system, directly contributing to the quality service and outstanding guest experience that defines our brand. This position requires a meticulous attention to detail and a passion for maintaining the highest standards of room distribution based on guest preferences and operational needs. Responsibilities Coordinate room assignments to ensure optimal occupancy and guest satisfaction. Manage room statuses in real-time, adjusting for guest arrival, early check-in, and special requests. Work closely with the front desk, housekeeping, and maintenance departments to ensure all rooms are clean, functional, and ready for guests. Handle adjustments in room allocations in response to guest preferences and unexpected situations. Use property management systems to predict upcoming demand and prepare for occupancy fluctuations. Resolve guest issues related to room assignments swiftly and professionally. Required Skills Proficient in using hotel property management systems (PMS). Ability to analyze and interpret occupancy data. Strong organizational and communication skills. Capable of multitasking and managing priorities in a fast-paced environment. Excellent problem-solving skills.