Find Jobs
Find Jobs Near You – Available Work in Your Location
Skip to job details
TG
The Graham Companies, Inc.
Guest Services Representative - Miami Lakes Hotel on Main
Career Insights for Hotel Desk Clerk
See where this job fits in the broader career landscape. Knowing your career path helps you see what's possible from here.
Scorecard
Based on Florida data
Review key factors to help you decide if this role fits your goals. How is this calculated?
What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,454 / year median in Florida
Job Description
Job Description Help for Job Description. Opens a new window. Miami Lakes Hotel is a premier destination designed to accommodate both business and leisure travelers. As the only full-service hotel resort in the Miami Lakes area, we take pride in delivering exceptional service in a dynamic and welcoming environment. Ideally located on Main Street in the Miami Lakes Town Center, our hotel offers guests immediate access to upscale shopping, a 17-screen Cineplex movie theater, and over a dozen restaurants—all just steps from our front door. We are currently seeking a Full-Time Guest Services Representative who is passionate about hospitality and dedicated to providing outstanding service at every point of guest interaction. Position Summary The Guest Services Representative serves as the primary point of contact for guests throughout their stay, ensuring a positive and seamless experience from check-in to check-out. This role requires professionalism, strong communication skills, attention to detail, and the ability to multitask in a fast-paced hotel environment. Key Responsibilities
- Provide exceptional guest service in a professional, friendly, and courteous manner
- Perform guest check-in and check-out procedures accurately and efficiently
- Handle billing, payments, and adjustments, including cash, credit card, and house-charge transactions
- Verify registration cards and guest information for accuracy and completeness
- Answer incoming phone calls promptly and respond to inquiries in a helpful manner
- Address guest needs, questions, and concerns, escalating issues as appropriate
- Review daily occupancy and room availability reports
- Provide coverage for the Reservations Agent as needed
- Maintain familiarity with hotel amenities, services, and local attractions to better assist guests Required Education & Experience
- High School diploma or equivalent required
- Hospitality Management degree preferred
- Minimum of 1 year of experience in a Guest Services, Front Office, or Reservations role within the hospitality industry
- Experience with Opera PMS preferred
- Bilingual (Spanish) is a plus
- Strong computer skills and comfort using hotel systems and standard office applications Schedule Requirements
- Full-Time position
- Flexible availability required, including AM and PM shifts, weekends, and holidays Why You Should Apply (Full-Time Employees Only) Miami Lakes Hotel offers a comprehensive benefits package designed to support your professional and personal well-being:
- 401(k) with company match
- Employer-funded pension plan
- Paid Time Off (PTO)
- Holiday pay
- Health and dental benefits
- Employer-paid life insurance
- Employer-paid short-term and long-term disability insurance
- Legal assistance plan
- Athletic club membership discounts
- Positive work-life balance
- Prime location within Miami Lakes Town Center, within walking distance of restaurants, shops, and entertainment Miami Lakes Hotel is committed to creating a positive workplace culture where team members feel valued and supported.