Must be able to work: AM Shift - 7am-3pm PM Shift - 3pm-11pm

Mid-shifts:

Ranging 1pm-9pm (time varies) Represents the hotel to the guest to ensure every guest experience superior customer care while ensuring the guests have a pleasant stay and smooth checkout.

Job Duties:

• Maintains an inventory of vacancies, reservations and room assignments.
• Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
• Knows room locations, types of rooms available, and room rates.
• Registers arriving guests and assigns rooms.
• Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms.
• Coordinates guest room maintenance work with the engineering and maintenance division.
• Manages and resolves all guest complaints in a professional and courteous manner.
• Processes guest check-outs and handles monetary transactions.
• Maintains a high level of professional appearance and demeanor.
• Performs other duties as assigned.

Required Skills and experience/qualifications:

• High school diploma or equivalent.
• English required and Spanish, Portuguese, Creole preferred.
• Ability to communicate with public, hotel staff, and management in a professional manner.
• Knowledge of surrounding areas and local events.
• Ability to work a flexible schedule, including weekends and holidays.
• Ability to stand for long period of time.
• Hotel employee discounts at participating Best Western's all around the world
• Starting hourly rate at $15.

Job Type:

Part-time Pay:

From $15.00 per hour

Benefits:

Employee discount Paid time off

Language:

Spanish (Preferred) Haitian Creole (Preferred) Portuguese (Preferred)

Work Location:

In person