Overview We are seeking a dedicated and professional Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer support and ensuring a welcoming environment. This role requires strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently. Bilingual candidates are encouraged to apply, as effective communication is key in this position. Responsibilities Greet and assist guests in a friendly and professional manner. Manage incoming phone calls using multi-line phone systems, directing calls as necessary. Helping guests to book reservations, with requests and information about our location. Ensure the front desk area is clean, organized, and well-stocked with necessary supplies. Handle inquiries regarding reservations and handling issues that may arise. Must be able to deal with guest issues and complaints in a professional manner. Qualifications Previous experience in hotel is preferred. Strong time management skills with the ability to prioritize tasks effectively. Excellent verbal and written communication skills; bilingual proficiency is highly desirable. Proficient in using office equipment and software applications (e.g., Hilton PEP, Microsoft Office Suite). Ability to work independently while also being a collaborative team member. Strong interpersonal skills with a focus on providing outstanding customer service. Join our team as a Front Desk Agent where you can make a meaningful impact while growing your career in a supportive environment!

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

Dental insurance Employee discount Flexible schedule Health insurance Paid time off Referral program Vision insurance

Work Location:

In person