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The Estates of Acqualina

Front Desk Agent

Career Insights for Hotel Desk Clerk

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,454 / year median in Florida

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Job Description

Front Desk Agent The Estates of Acqualina Sunny Isl Bch, FL Job Details Full-time $19.00 - $19.50 an hour 2 hours ago Benefits Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Parental leave Vision insurance Professional development assistance Qualifications Computer literacy Full Job Description Job Overview We are seeking a dynamic and personable Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative workflows. Your energetic approach and organizational skills will set the tone for a positive environment, supporting both clients and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while contributing to a professional and friendly atmosphere. Responsibilities Greet visitors, clients, and vendors with enthusiasm, ensuring a warm and professional first impression Manage multi-line phone systems, directing calls efficiently and courteously using proper phone etiquette Handle data entry tasks accurately using spreadsheets, Microsoft Office applications, and Google Workspace tools Maintain organized filing systems, both digital and paper-based, for easy retrieval of documents Support office management activities such as calendar scheduling, appointment setting, and basic bookkeeping with QuickBooks or similar software Assist with client communication through email correspondence and follow-up calls to ensure excellent customer support Perform clerical duties including proofreading documents, managing incoming correspondence, and supporting administrative projects Qualifications Proven experience in office management or administrative roles with strong organizational skills Excellent computer literacy including proficiency in Microsoft Office Suite (Word, Excel), Google Workspace, and productivity software Prior experience with data entry, filing systems, and clerical tasks in a professional setting Strong customer service skills with the ability to communicate effectively via phone and in person Bilingual abilities are highly desirable to serve diverse client needs Familiarity with multi-line phone systems, calendar management, and basic bookkeeping (QuickBooks preferred) Demonstrated ability to handle multiple priorities efficiently while maintaining attention to detail Previous experience as a front desk or receptionist in medical or dental offices is a plus
Desirable:
1. 2 years of experience. 2. Experience with computers. 3. Ability to input and access information in the property management system computers. 4. Experience in Hospitality Industry in similar position. 5. Previous guest and residents relations training. 6. Certification of previous training in computers. 7. Certification of previous training in alcohol awareness program. 8. Knowledge of local laws, investigative methods, and fire safety. 9. Certification in CPR and first aid. 10. Valid driver's license. Excellent driving record Join us as a Front Desk Agent and become an essential part of our team! Bring your energy, technical proficiency, and organizational talent to create a welcoming environment that supports our mission of delivering outstanding service. This role is ideal for motivated individuals eager to grow their administrative expertise in a vibrant professional setting.
Pay:
$19.00 - $19.50 per hour
Benefits:
401(k) Dental insurance Health insurance Paid time off Parental leave Professional development assistance Tuition reimbursement Vision insurance
Work Location:
In person