Front Desk Agent (Evening Shifts & Night Audit Shifts) We are seeking an experienced and professional Front Desk Agent to join our team on a full-time basis , supporting operations during Evening Shifts (3:00 PM - 11:00 PM) , and Night Audit Shifts (11:00 PM-7:00 AM) 4 to 5 shifts a week . This role is ideal for a candidate who is well-versed in hotel front desk operations , comfortable working with hotel systems, and committed to delivering excellent guest service. Key Responsibilities Greet guests and manage check-in and check-out processes efficiently and professionally. Answer phones, manage reservations, and respond to guest inquiries. Provide excellent customer service and resolve guest concerns in a timely manner. Maintain a clean, organized, and professional front desk and lobby area. Systems & Operational Responsibilities Operate within hotel Property Management Systems (PMS) . Manage reservations, room assignments, and guest profiles accurately. Process payments, post charges, and maintain accurate guest folios. Handle Corporate Lodging (CLC) reservations and billing (preferred). Understand rate plans and assist with walk-in sales and upselling opportunities. Qualifications Prior hotel front desk experience required. Strong working knowledge of hotel operations and guest service standards. Experience with PMS systems and hotel software. Familiarity with CLC or direct billing accounts preferred. Excellent communication and customer service skills. Strong attention to detail and accuracy. Reliable, punctual, and able to work independently. Schedule Full-time position Must be available for evening shifts and night audit shifts ( 3:00 PM - 11:00 PM/11:00 PM-7:00 AM) Weekend availability required Additional Information This position requires a team member who is dependable, professional, and capable of managing front desk responsibilities with minimal supervision. The ideal candidate takes pride in accuracy, organization, and delivering a positive guest experience.

Pay:

From $16.00 per hour

Benefits:

Employee discount

Experience:

Hotel:

5 years (Required)

Front Desk:

3 years (Required)

Work Location:

In person