We are seeking a friendly, dependable, and professional Front Desk Agent to join our team on a full-time basis for the 3:00 PM - 11:00 PM shift . The ideal candidate is a strong team player who enjoys working with others and is committed to providing excellent customer service . We are looking for someone who can create a welcoming experience for every guest while supporting the front desk team and overall hotel operations. Key Responsibilities Greet guests warmly and manage check-in and check-out processes efficiently. Deliver excellent customer service and create a positive guest experience. Answer phones, manage reservations, and respond to guest questions and requests. Resolve guest concerns professionally and in a timely manner, taking ownership of issues whenever possible. Work closely with other departments and team members to ensure smooth hotel operations. Maintain a clean, organized, and professional front desk and lobby area. Assist with walk-in reservations, rate inquiries, and upselling opportunities. Promote Marriott Bonvoy membership , explain program benefits, and actively enroll eligible guests. Systems & Operational Responsibilities Operate hotel Property Management Systems (Lightspeed) . Manage reservations, room assignments, and guest profiles accurately. Process payments, post charges, and maintain accurate guest folios. Handle Corporate Lodging (CLC) reservations and billing when applicable. Understand hotel rate plans, policies, and front desk procedures. Qualifications Prior hotel front desk experience required . Marriott experience preferred. Excellent customer service and communication skills. Must be a strong team player with a positive and professional attitude. Experience with hotel PMS systems and software. Familiarity with CLC or direct billing accounts preferred. Strong attention to detail and accuracy. Reliable, punctual, and dependable. Ability to remain professional and guest-focused in a fast-paced environment. Schedule. Full-time position 3:00 PM - 11:00 PM 5 shifts per week Weekend availability required Schedule may include holidays based on hotel needs

Pay:

From $16.00 per hour Expected hours: 40.0 per week

Benefits:

Employee discount

Experience:

Hospitality:

2 years (Preferred)

Work Location:

In person