Key Responsibilities Guest Services:

Welcome guests with a warm demeanor, handle fast and accurate check-ins/check-outs, and assign rooms.

Communication & Concierge:

Answer phone calls, provide local area recommendations, and resolve guest complaints with tact.

Administrative & Cashiering:

Process credit card and cash payments, balance shift banks, and maintain accurate guest account records.

Program Advocacy:

Promote the Hilton Honors loyalty program by explaining member benefits and processing sign-ups.

Cross-Department Collaboration:

Communicate with housekeeping and maintenance teams regarding room status and special guest requests.

Qualifications & Requirements Education:

High school diploma or equivalent.

Experience:

1 to 2 years of customer service or hospitality experience familiarity with Hilton's PEP property management system is a strong plus.

Skills:

Strong verbal communication, basic math/cash handling, and basic problem-solving skills under pressure.

Physical & Schedule Flexibility:

Ability to stand for long periods, lift up to 50 lbs, and work flexible shifts including evenings, weekends, and holidays.