The Front Desk is the first point of contact and the first impression for guests. Warm, knowledgeable service and helpful guidance reassure guests they've made the right choice to stay with us. To deliver a great guest experience - a Front Desk Agent/Night Auditor will check in and out guests efficiently and make sure they have all they need for a great stay.

Duties and Responsibilities:

Welcome guests in a friendly, prompt and professional manner.

Check guests in, issue room keys, provide information on hotel services and room location.

Ensure required identification is taken from guests at check in.

Answer phones in a prompt and courteous manner.

Up-sell rooms where possible to maximize hotel revenue.

Answer, record and process all guest calls, messages, requests, questions or concerns.

Record guest preferences in the system.

Check guests out, including resolving any late or disputed charges.

Accurately process all cash and credit card transactions using established procedures.

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow up.

Take action to solve guest problems/complaints using appropriate service recovery guidelines.

Follow established hotel safety protocols and procedures at all times. Report any health or safety incidents, security breaches, concerns or suspicious behavior to the supervisor or manager on duty. In addition, an auditor will also be required to check all postings for accuracy and make corrections if and when necessary.

Qualifications:

Prefer front desk/guest service experience. Proficient in Opera is preferred as well.

Frequently standing up behind front desk and front office area.

Basic computer skills to operate various property management and reservations systems.

Being passionate about people and service.

Strong communication skills when interacting with guests and team members.

Problem solving, reasoning, motivating and training abilities are often used.

Have the ability to work a flexible schedule including evenings, weekends and/or holidays.

Job Type:

Full-time Pay:

$15.00 - $17.00 per hour

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Vision insurance

Experience:

Opera:

1 year (Preferred)

Work Location:

In person