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Front Desk Associate
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Springhill Suites
Macon, GA (In Person)
$30,160 Salary, Full-Time
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Job Description
Front Desk Associate:
Qualifications- Ultimately, the position requires a meticulous individual with a positive attitude, excellent Guest satisfaction skills, and product and service knowledge.
- Individual must be an enthusiastic, devoted, team player that is able to thrive in a high paced busy hotel.
EDUCATION
: Minimum high school diploma or equivalentWORK EXPERIENCE
Minimum two years' experience in a hospitality related setting a plus.COMPUTER SKILLS
Strong computer knowledge and skills with a minimum typing speed of 30 WPM Must possess a spontaneous desire to assist others and provide excellent customer service while being passionate within your role, along with being both efficient and productive in a fast-paced environment Must be highly dependable and organized Must have outstanding interpersonal skills Maintains an impeccably clean, polished, professional image Must have the ability to learn quickly, retain training, problem solve and think independently Responsibilities- The Front Desk Associate performs a variety of clerical and guest service duties necessary to maintain efficient flow of operations in the hotel setting
- The Front Desk reviews and updates guests' demographic information and collects payments.
- The front desk may serve as the final clerical contact guests have during the visit and utilizes appropriate customer service skills
- The front desk may answer multiple phone lines, make reservations, deal with guest issues such as room issues or billing.