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MI
Mountaintop Inn and Resort
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Scorecard
Based on Georgia data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$27,532 / year median in Georgia
Job Description
Hotel Front Desk Agent We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role preferred but not necessary Computer Customer service attitude Excellent communication and organizational skills Communication method(s) used: Email Phone In person Work Remotely No This Job Is Ideal for
Someone Who Is:
Dependable- more reliable than spontaneous People-oriented
- enjoys interacting with people and working on group projects Adaptable/flexible
- enjoys doing work that requires frequent shifts in direction Detail-oriented
- would rather focus on the details of work than the bigger picture Achievement-oriented
- enjoys taking on challenges, even if they might fail Autonomous/Independent
- enjoys working with little direction High stress tolerance
- thrives in a high-pressure environment
Job Types:
Full-time, Part-time Pay:
$12.00- $15.