Front Desk Associe - Unaccompanied Housing Department of the Navy Commander, Navy Installions Command CNRH, Joint Base Pearl Harbor-Hickam; Unaccompanied Housing, N932 Summary This position is loced the Unaccompanied Housing operion of Joint Base Pearl Harbor-Hickam, Hawaii. The purpose of this position is to perform front desk and/or reservion functions for the lodging program. Clerical and cash handling experience required, lodging front desk and/or reservions experience preferred.

ELIGIBLE APPLICANTS MUST BE CURRENT NAVY REGION HAWAII EMPLOYEES.

Learn more about this agency Summary This position is loced the Unaccompanied Housing operion of Joint Base Pearl Harbor-Hickam, Hawaii. The purpose of this position is to perform front desk and/or reservion functions for the lodging program. Clerical and cash handling experience required, lodging front desk and/or reservions experience preferred.

ELIGIBLE APPLICANTS MUST BE CURRENT NAVY REGION HAWAII EMPLOYEES.

Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Honolulu, HI No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $20 - $21 per hour Pay scale & grade NF 2 Promotion potential None Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series 0303 Miscellaneous Clerk And Assistant Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Non-sensitive (NS)/Low Risk Jobs require a background check and some require a security clearance . The type depends on the job. Background check type Suitability/Fitness Financial disclosure required No Some jobs require financial disclosure to identify conflicts of interests. Announcement number 26500-4 Control number 885082600 This job is open to Help Internal to an agency Current federal employees of the hiring agency th posted the job announcement. Clarificion from the agency Please see the "Who May Apply" section under the Qualificions section. Duties Help As a Front Desk Associe, you will perform variety of tasks in the Front Desk check in area. Major duties and responsibilities include, but are not limited to, the following. Training provided. Monitor telephones and take reservions Check guest in and out of the hotel Serves as a POC for guest inquires and or concerns the front desk Monitors room inventory through PMS while maximizing utilizion of room inventory Process group reservions Process reporting requests for da analysis Reconcile room revenue through PMS system Ensures security and privacy of all guests are maintained all times. Must possess a welcoming manner and positive titude; demonstre effective communicion skills; professionally interact with guests; answering guest questions concerning hotel facilities; and provide informion about local tractions. Provide assistance in handling customer complaints, involving management as necessary. Utilizes the Property Management System (PMS) to access the guest informion, retrieve reservion informion, change or cancel reservions as requested by the guest, or register guests. Verifies registrion informion, secures a credit card for incidental expenses, and authorizes credit card for room charges. Provides guests with their room key or card. Receives requests and processes reservions within established guidelines. When rooms are not available, provides a certifice of non-availability (CNA) and/or alternive lodging in the area. Registers and assigns rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guest accounts, making and confirming reservions, and presenting stements to and collecting payments as necessary. Receives and is accountable for a change fund. Prepares Close Bank Report and deposits cash receipts the end of each shift in accordance with established procedures. Responsible for inventorying all keys and any other supplies or amenities maintained the front desk. Keeps the front desk and lobby area clean and ne. May be required to run and print various reports from the PMS such as Expected Arrivals, Departure List, In-House Guest List and Night Audit reports. Answers phones and transfers calls to approprie individuals and replies to guest questions. Logs trouble calls in the PMS and ensures the approprie department is notified. Reloces guest to a different room when required. May be required to retrieve Lost and Found items and contact the guest regarding lost or found items. Performs other reled duties as assigned. Requirements Help Conditions of employment Must pass all applicable records and background check. Must successfully pass the E-Verify employment verificion check. Any discrepancies must be resolved as a condition of employment. Qualificions Resumes must include informion which demonstres experience and knowledge, skills, and ability (KSAs) as they rele to this position. Applicants are encouraged to be clear and specific when describing their experience level and KSAs.

A qualified candide must possess:

FACTOR 1. KNOWLEDGE REQUIRED BY THE POSITION

Preferred 6 months of work experience th demonstres knowledge of basic principles, concepts, standards, and regulions reled to hospitality operions. Must be skilled in the use of a personal computer and various software programs. Must possess basic mh and reading skills. Must be able to communice clearly and effectively both verbally and in writing in English. Ability to handle, control, and account for large amounts of cash.

FACTOR 2. SUPERVISORY CONTROLS

The leader/supervisor makes selected continuing or individual assignments by indicing generally wh is to be done; the limition, quantity, and the priority or deadline of assigned work tasks. Recurring assignments are carried out independently without specific instructions. Situions involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution. Completed assignments are reviewed to assure th work practices, techniques, records, and other functions are technically accure and in compliance with instructions.

FACTOR 3. GUIDELINES

The incumbent works under normal supervision. Incumbent is expected to perform daily work on own initiive and carry out assignments in accordance with DOD and Navy regulions. The leader/supervisor will provide suggestions for handling unusual situions.

FACTOR 4. COMPLEXITY

The operion conducts business 24 hours a day, 365 days a year. Customer service is of the foremost importance in this position. Front desk personnel work various shifts. The incumbent, over a period of time, required to work each shift and must be trained to accomplish a variety of tasks.

FACTOR 5. SCOPE AND EFFECT

The purpose of the work is to provide front desk services. The work directly contributes to the military members, retirees, civilians and family member's quality of life, mission readiness and contributes to job sisfaction and retention of valuable members.

FACTOR 6. CONTACTS

Contacts include regional staff, all department heads, lodging staff and tenant commands, especially those tenant commands personnel residing in the lodging facilities. Some contact with contractors, vendors and representives of prive industry.

FACTOR 7. PURPOSE OF CONTACTS

Contacts are made to coordine and/or obtain informion reling to the front desk operion. Educion This position does not have a positive educion requirement. Additional informion Salary is dependent on experience and/or educion. Executive Order 12564 requires a Federal workplace free of illegal drugs. According to the Executive Order, all Federal employees are required to remain drug free throughout their employment. Commander, Navy Installions Command is a Drug-Free Federal Workplace. The use of illegal drugs will not be tolered, and use of or intoxicion by illegal drugs will result in penalties up to and including removal from Federal Service. Some positions have special requirements. Selection may be tentive pending the completion of these requirements. Applicants may be required to submit proof of educion, participe in medical screening, drug testing, etc. All selections are contingent upon sisfactory employment reference checks. Employment is subject to successful Nional Agency Background Check. Occupants of this position must maintain the privacy of official work informion and da and demonstre the highest level of ethical conduct. Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help Review our benefits How you evalued You evalued for this job based on how well you meet the qualificions above. All resumes reviewed to determine if they meet the hiring eligibility and qualificion requirements listed in this announcement, and red based on the informion provided in the resume to determine the level of knowledge, skills and abilities (KSAs) reled to the job requirements. Using the qualificions of the position, a predetermined ring criterion of KSAs used for each resume. Best qualified applicants referred to the hiring manager. The selecting official may choose to conduct interviews. Benefits Help Review our benefits Required documents Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or

SF-50 NOTE

Failure to provide the required documents may impact eligibility, qualificions determinion. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 09/29/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13067297 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Agency contact informion Navy Region Hawaii NAF HRO Phone (808) 422-3784 CNRH_NAFHR@US.NAVY.MIL Address Joint Base Pearl Harbor Hickam 620 Main Street Honolulu, HI 96818 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Required Documents Help The following documents are required the time of applicion: Resume Proof of educion/training/licensure: provide a copy of your awarded/conferred college transcript(s) and licensure as applicable If claiming Department of Defense (DOD) Non-appropried Fund (NAF) Business Based Action (BBA) priority considerion: provide a copy of the notice of separion If claiming

Military Spouse Preference:

provide a copy of the sponsor's Permanent Change of Stion (PCS) orders and a marriage certifice the time of applicion If claiming

Veteran's Preference:

provide a copy of your DD-214, Member-4 page and any supporting documention (SF-15, V.A. disability letter, proof of service, etc.) If a current or former

Federal Employee:

provide a copy of your most recent Personnel Action Report (PAR) or

SF-50 NOTE

Failure to provide the required documents may impact eligibility, qualificions determinion. How to Apply Help To be considered for this vacancy you must apply and complete the online questionnaire and submit the documention specified in the Required Documents section above. The complete applicion package must be submitted by 11:59 PM (EST) on 09/29/2026 to receive considerion. To begin, click Apply to access the online applicion. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to cree one before beginning the applicion. To preview the Applicion Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/13067297 It is your responsibility to ensure your applicion package (resume, supporting documents, and responses to the questionnaire) is complete, accure, and submitted by the closing de. Additional informion on how to complete the online applicion process and submit your online applicion may be found on the https://help.usastaffing.gov/Apply/index.php?title=Applicant To verify or check the stus of your applicion, log into your USAJOBS account . Once logged in, the Welcome screen lists your applicions, your applicion stus and the de it was last upded. For informion on wh each Applicion Stus means, : https://www.usajobs.gov/Help/how-to/applicion/stus DON is an Equal Employment Opportunity Employer. All qualified candides will receive considerion without regard to race, color, nional origin, religion, sex, age, mental or physical disability, genetic informion, reprisal, marital stus, political affiliion, sexual oriention, or any other non-merit factor. The DON provides reasonable accommodions to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodion(s) should email their request to MILL_HQ_NAF_HR.FCT@navy.mil to ensure proper considerion is given. Expand Hide how to apply Agency contact informion Navy Region Hawaii NAF HRO Phone (808) 422-3784 CNRH_NAFHR@US.NAVY.MIL Address Joint Base Pearl Harbor Hickam 620 Main Street Honolulu, HI 96818 US Next steps Using the required qualificions of the position, a standardized ring and ranking criteria of knowledge, skills, and abilities used to screen and assess each applicion. If you provided an email address, you will receive an email message acknowledging receipt of your applicion. Times may vary during the hiring process, as your applicion stus updes/changes you notified with a notificion letter via email. Please notify us if your contact informion changes after the closing de of the announcement. Also, note th if you provide an email address th is inaccure or if your mailbox is full or blocked (e.g., Spam Blocker, etc.), you may not receive important communicion th could affect your considerion for this position. Expand Hide next steps Fair and transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. Criminal history inquiries Equal Employment Opportunity (EEO) Policy Financial suitability New employee probionary period Privacy Act Reasonable accommodion policy Selective Service Signure and false stements Social security number request Overview Help Accepting applicions Locion 1 vacancy in the following locion: Honolulu, HI No mching locions found. Work site options Telework eligible No Remote job No Relocion expenses reimbursed No Salary $20 - $21 per hour Pay scale & grade NF 2 Promotion potential None Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required Not required Appointment type Permanent Occupions and job series Supervisory stus No Federal service type This job is in the Competitive Service Represented by a union No Drug test No Security clearance Other Position sensitivity and risk Jobs require a and some require a . The type depends on the job. Background check type Financial disclosure required No Some jobs require to identify conflicts of interests. Announcement number 26500-4 Control number 885082600