Guest Experience Leader - HNL Signature Aviation - 3.1 Honolulu, HI Job Details Full-time 17 hours ago Qualifications Guest relations Air transportation employee supervision Managing teams in a customer support role Outdoor work experience Team leadership Answering guest questions Mid-level Frontline customer support management Leading team collaboration initiatives Billing issue inquiries Leadership Full Job Description As a Guest Experience Leader , you play a key role in delivering Signature Aviation's gold-standard service by leading the Guest Experience team during your shift. While performing many of the same high-touch responsibilities as a Guest Experience Specialist, you also provide hands-on leadership, guidance, and support, ensuring every guest receives an exceptional, welcoming, and personalized experience. In this role, you serve as the primary point of escalation for guest questions, concerns, or billing matters that require a higher level of attention. You lead by example, demonstrating reliability, professionalism, and a commitment to excellence in every interaction. This is a fast-paced, service-oriented position that requires flexibility, including the ability to work nights, weekends, and holidays. You'll operate both indoors and outdoors, often near active aircraft and ground service equipment, and must be comfortable in varying weather conditions. If you take pride in elevating the guest experience, thrive under pressure, and inspire others to deliver outstanding service—this leadership opportunity is your runway to success.