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KANEOHE BAY MCCS
LEAD GUEST SERVICES AGENT NF2* (RFT) RECREATION LODGING
Entry-Level JobVerifiedNo experience needed
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Based on Hawaii data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$46,919 / year median in Hawaii
Job Description
LEAD GUEST SERVICES AGENT NF2
- (RFT)
RECREATION LODGING
Department of the Navy U.S. Marine CorpsKANEOHE BAY MCCS
Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program th supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organizion functioning smoothly and effectively. Learn more about this agency Overview Help Accepting applicions Locion 1 vacancy in the following locion: Kaneohe, HI 1 vacancy No mching locions found. Work site options Telework eligible No Relocion expenses reimbursed No Salary $20.50 - $20.50 per hour Pay scale & grade NF 02 Promotion potential NA Learn more about pay scale and grade Pay scale and grade determines the salary of the job. Work schedule Full-time Travel Required 25% or less - Varies Appointment type Permanent Occupions and job series 1173 Housing Management Supervisory stus No Federal service type This job is in the Competitive Service Drug test No Security clearance Not Required Announcement number 78736 Control number 883692200 This job is open to Help The public U.S. Citizens, Nionals or those who owe allegiance to the U.S. Clarificion from the agency Open to Public Duties Help Leads guest reception staff in accomplishment of work and tainment of service standards. Accepts guest reservions via telephone and in person, always adhering to established standards, procedures and established room res. Registers and checks out guests, assigns rooms, issues and controls keys, presents guest folios, collects payments, maintains records using the property management system. Calcules and posts charges manually to guests' accounts. Provides guests with informion and advice about locion of activities and tourist tractions in the immedie area. Engages guests in a friendly and hospitable manner and seeks opportunities to exceed expections. Performs duties independently within the framework of prescribed procedures. Works with specific oral and written instructions. Assigns duties to personnel and ensures they are completed correctly and in the allotted time given. . Refers unusual or complex situions not covered by established policies, procedures, or instructions to the supervisor for guidance. Handles cash and is responsible for managing a change fund. Answers telephone or opere telephone system. First level of escalion for daily issues. Advises manager of any maintenance or guest problems. Coordines with Housekeeping and Maintenance teams on work orders and managing out of order rooms. Completes housekeeping reports, inspections as needed, records of rooms occupied and guest accounts. Leads the coordinion of group and Distinguished Visitor DV reservions. Assists with training new Guest Services Agents. Sells retail and sundry merchandise. Restocks sundry or retail shop, and present merchandise in a ne and orderly fashion. Conducts monthly inventory. Receives product and make recommendions on reorders. Maintains a clean and orderly workstion and takes ownership of the appearance and cleanliness of the guest lobby to maintain a clean and organized environment for guests. Removes clutter and debris as required. May work any shift as required, including overnight/night auditor shifts. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communices positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for sisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Performs other reled duties as required. Requirements Help Conditions of employment See Duties and QualificionsEVALUATIONS
Qualificions Six months experience of opering a computer is preferred. Must have a valid driver¿s license. Knowledge of basic cash handling techniques. This is a white-collar position where occasional lifting up to 20 lbs. may be required. Possess ability to clearly communice general and specific instructions, both orally and in writing. Must be able to read and understand directions on product labels and printed instructions. Knowledgeable in safe working habits, conditions, and environment. Ability to use various industrial-type equipment, to include performing minor maintenance on equipment. Additional informionGENERAL INFORMATION
Applicants are assured of equal considerion regardless of race, age, color, religion, nional origin, sex, GINA, political affiliion, membership or non-membership in an employee organizion, marital stus, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodions to applicants with disabilities. If you need a reasonable accommodion for any part of the applicion and hiring process, please notify the agency. The decision on granting reasonable accommodion on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discriminion and retaliion. The DON No Fear Act policy link is provided for your review: https://www.secnav.navy.mil/donhr/Site/Pages/No-Fear-Act.aspx As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigive Consumer Report. Employment is contingent upon the successful completion of a Nional Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualificion to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandory as a condition of employment for all appointments to positions within MCCS.Required Documents:
- Educion/certificion certifice(s), if applicable.
- If prior military, DD214 Member Copy
- Resume th does not exceed 2 pages
IMPORTANT
To align with the Merit Hiring Plan, Federal Agencies will not accept resumes th exceed two pages. Accordingly, the NAF HRO will only consider resumes th are two pages or fewer. Resumes exceeding this limit will not be referred and deemed ineligible for considerion. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolered. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separed members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/stement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card.INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME
(ET)ON THE CLOSING DATE LISTED IN THE JOB POSTING.
Expand Hide additional informion Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution. Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits th are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits . The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working MCCS include but are not limited to:- Stability of Federal Civilian Service
- People with passion for doing work th mters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.
- Stability of Federal Civilian Service
- People with passion for doing work th mters
- Quality of Work Life Balance
- Competitive Pay
- Comprehensive Benefit Packages
- Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.