Paradise Bay Resort is looking for an exceptional individual to join the Front Office Team at our waterfront boutique resort in Kaneohe. We are looking for someone with customer experience who is upbeat and personable with Aloha Spirit. You would focus on the key areas of front desk operations, guest service, reservations, property and guest room appearance, and sales. You must have excellent communication and organizational skills with guests and fellow team members.

JOB TITLE

Overnight Guest Service Agent Job Description Summary:

Responsible for attending to the needs of guests, especially during check-in and check-out.

ESSENTIAL JOB FUNCTIONS

:

• Providing information to guests about hotel policies, services and amenities.
• Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
• Selling rooms to "walk-in" customers.
• Entering/changing reservation information on the computer system.
• Posting charges to guest accounts.
• Processing payments from guests.
• Making necessary corrections to guest accounts.
• Effectively communicate by logging housekeeping & maintenance related matters in the property communication log.
• Listening for and responding to guest complaints.
• Maintaining daily logs.
• Balancing shift work and cash drawers.
• Closing and balancing all room accounts.
• Counting and balancing cash and credit card receipts.
• Investigation or analyzing out-of-balance situations.
• Making adjustments or corrections to accounts as needed.
• Completing various computer audit reports.
• Nightly property walks at least 2-3 per shift.
• Understand principles of auditing, balancing, and closing out accounts.

Please respond with your resume including work and educational experience.

Our Boutique Resort:

Paradise Bay Resort is an intimate "village" like hotel and resort community overlooking breathtaking Kaneohe Bay and framed by the majestic Ko'olau Mountains. The resort captures the essence of magnificent Hawaiian beauty and enhances the natural surroundings. We provide a destination for people from all over the world to enjoy and experience Oahu's Tropical Windward Coast, in a respectful and environmentally conscious way. Come to a very special place where you feel you belong and where our attentive staff will show you the meaning of Aloha and warm hospitality. Experience one of the last remaining examples of True Hawaii where you will leave informed, rejuvenated and inspired. Our Values ∞Ho'okipa

• The value of warm hospitality. We will delight our guests by providing personalized service excellency and sharing our spirit of Aloha. We will provide a sense of belonging and be your home away from home. ∞Lokahi
• The value of teamwork. Our greatest asset, and the key to our success, is our people. Satisfying our guests depends on the collaboration and cooperative efforts of our whole team, and respecting each other's contribution and importance is necessary. People who work together achieve more. ∞Pono
• The value of integrity, rightness, and balance. We succeed when decisions are based on clear understanding of and belief in what we stand for, who we are and what we do. ∞Malama
• The value of stewardship. An ecologically mindful place integrating the built environment with a unique natural setting. Inspired and informed by the history, practices, and topography of the area. We offer our guests unique cultural and educational opportunities, and deliberate engagement with local partners on projects that protect, preserve, and enhance local culture and ecology. ∞Kuleana
• The value of responsibility.

From Kama'aina to visitors, Paradise Bay Resort will show Aloha to all. Our programs and partnerships present a number of opportunities to benefit the environment, culture, animals, and people of Oahu. Inspiring cooperation, education, and responsibility.

Job Type:

Full-time Pay:

$23.00 per hour Expected hours: 32.0

• 40.

0 per week

Benefits:

Dental insurance Employee discount Health insurance Paid time off Vision insurance

Experience:

Customer service or Hotel front desk: 1 year (Preferred)