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Columbia Hospitality
Full-time Front Desk Attendant | The Resort at Papakea
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Based on Hawaii data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$46,919 / year median in Hawaii
Job Description
Full-time Front Desk Attendant | The Resort at Papakea Req #26197 Papakea, 3543 Lower Honoapiilani Road, Lahaina, Hawaii, United States of America Apply Share Job Description Posted Friday, July 17, 2026 at 6:00 AM Full-time Front Desk Attendant | The Resort at Papakea Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return. Let's start off with the most important part
- what's in it for you: The Perks
- Eligibility of perks is dependent upon job status
Hourly Pay Range:
$27.50- $28.00 /hr DOE Get Paid Daily (Make any day payday) Paid Time off & Holiday Pay (Because Balance Matters) Benefits
- Medical, Dental, Vision, Disability, 401K HSA/FSA Plans
- with employer contribution Values Based Culture (#OMGLIFE) Culture Add (Creating Space for Fresh Perspectives) Referral Bonus (Get Paid to Recruit) Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!
- and success.
What Success Looks Like:
Your Impact Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to resort procedures and standards. Be knowledgeable and proficient with the property management system. Operate radio and paging system according to procedures. Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property. Manages guest issues effectively, keeping in mind both the guest's needs and business objectives. Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed. Conduct adequate follow-up with both guest and fellow team members. Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest. What You Bring Previous hospitality or customer service experience preferred. Previous experience in cash handling & computerized Point of Sale system preferred. Strong written and verbal communication skills required Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles. Where you'll work: Located on Maui's Kaanapali Coast, The Resort at Papakea features 13 oceanfront acres of stunning gardens and expansive ocean views. The Resort's condominium accommodations include guest studios, one- two and three-bedroom suites all of which offer private, furnished balconies or lanais with spectacular garden or ocean views.