Full Time 2nd Shift Front Desk Hampton Inn Hampton Inn Cedar Rapids

SW - 3.6

Cedar Rapids, IA Job Details Full-time $13.00 - $14.50 an hour 4 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Foreign language proficiency Multilingual Phone communication Customer service Night audit Attention to detail Organizational skills Client interaction via phone calls Full Job Description Job Overview We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. The ideal candidate will be the first point of contact for guests, ensuring a welcoming atmosphere and addressing their needs efficiently. This role requires strong customer service skills, attention to detail, and the ability to handle various tasks in a fast-paced environment. Previous experience helpful. Responsibilities Greet and welcome guests upon arrival, ensuring a positive first impression. Manage check-in and check-out processes efficiently and accurately. Handle guest inquiries and requests promptly, providing information about hotel services and local attractions. Maintain guest accounts by processing payments and updating reservations. Assist with night audit duties as required, ensuring all transactions are balanced at the end of the day. Provide excellent phone etiquette when answering calls, taking reservations, or addressing guest concerns. Collaborate with housekeeping and maintenance teams to ensure guest satisfaction. Uphold high standards of guest relations by resolving issues or complaints in a professional manner. Maintain an organized front desk area, including managing supplies and paperwork. Requirements Previous experience in hospitality helpful. Strong customer service skills with a focus on guest relations. Excellent phone etiquette and communication skills. Ability to work flexible hours, including evenings and weekends. Multilingual abilities are a plus for enhancing guest interactions. Detail-oriented with strong organizational skills to manage multiple tasks effectively. A positive attitude and willingness to learn in a dynamic environment. Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!

Job Type:

Full-time Pay:

$13.00 - $14.50 per hour

Benefits:

Employee discount Flexible schedule Paid time off

Experience:

Customer service: 1 year (Required) Ability to

Commute:

Cedar Rapids, IA 52404 (Required) Ability to

Relocate:

Cedar Rapids, IA 52404: Relocate before starting work (Required)

Work Location:

In person