Hotel Front Desk Holiday Inn Express Holiday Inn Express I-380 Cedar Rapids, IA Job Details Part-time From $16 an hour 15 hours ago Qualifications Customer records maintenance Hotel and accommodations payment processing Proactive hotel and accommodations guest assistance Phone communication Greeting customers Answering guest questions Credit card payment processing Hotel room assignment management Records management Hospitality Management Organizational skills Property management systems (PMS) Fabric folding Receptionist experience within hospitality industry Laundry folding Hospitality online booking platforms Suggestive selling Communication skills Entry level

Full Job Description Job Title:

Guest Service Representative Job Type:

Part-time Evenings and Weekends Supervisor:

General Manager Summary Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation. GSR responsibilities include registering guests, managing reservations, and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. About us Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird "Dogma": The Bird "Dogma" 1. We Put People First 2. We Dependably Drive Results 3. We Constantly Keep a Positive Attitude 4. We Never Stop Improving, Ever 5. We Relentlessly Solve Problems Duties & Responsibilities Perform all checkin and checkout tasks. Manage online and phone reservations. Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (contact details, exact dates of their stay etc.). Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates, and amenities. Respond to guests' inquiries in a timely and professional manner. Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests' needs. Tending and folding laundry when needed. Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc. Upsell additional facilities and services, when appropriate. Maintain updated records of bookings and payments. Experience, Skills, and Education Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred. Experience with a form of property management software is a plus Understanding of how travel planning websites operate, for example: Booking and TripAdvisor. A strong desire to learn and develop. Customer service attitude. Excellent communication and organizational skills A degree in hospitality related field is an asset. Willingness to work nights, weekends, and holidays. Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform. About Holiday Inn Express I-380 Located off of the heavily-traveled Interstate 380 in Cedar Rapids, Iowa, the Holiday Inn Express & Suites offers a central location for both corporate and leisure travelers to the area. The hotel is surrounded by numerous businesses like Cargill, General Mills, and Alliant Energy, in addition to popular tourist destinations like Hawkeye Downs Speedway.