Competitive pay based on experience
Matching 401(k) and profit-sharing
Health benefits available after 30 days for full-time associates
Free and discounted meals & Starbucks
Free Marcus Theatre movie tickets
Hotel discounts at Hyatt and Marcus Hotels & Resorts properties
Free parking
A supportive team environment focused on People Pleasing People What You'll Do As a Front Desk Associate, you will play an important role in creating positive guest experiences from arrival through departure.

Responsibilities include:

Warmly greet and welcome guests upon arrival
Check guests in and out of the hotel efficiently and accurately
Answer guest questions about hotel amenities, local attractions, and services
Handle guest requests or concerns with patience, professionalism, and care
Input and retrieve information from hotel computer systems
Assign rooms based on guest preferences and availability
Answer phones and respond to guest inquiries in a professional manner
Maintain accurate cash handling and house bank responsibilities
Assist with luggage storage when needed
Communicate guest needs to other departments to ensure seamless service
Maintain cleanliness and organization of the front desk area
Support the team and assist with other duties as assigned What We're Looking For We're looking for someone who naturally enjoys working with people and creating great experiences.

Ideal candidates will have:

Strong customer service and communication skills
A friendly, positive, and professional demeanor
The ability to remain calm and solution-focused during busy or challenging situations
Strong attention to detail and organization
Basic computer skills and ability to learn hotel systems
Ability to stand and move throughout the front office during the shift
High school diploma or equivalent Previous hospitality, retail, or customer service experience is helpful but not required .

If you're the type of person who remembers names, enjoys solving problems, and loves making someone's day better, you'll thrive in this role. About Us At Marcus Hotels & Resorts , we believe our associates are our greatest asset. Our culture is built around the philosophy of People Pleasing People , creating memorable experiences for both guests and team members. The Hyatt Regency Coralville Hotel & Conference Center offers a dynamic and welcoming workplace where associates can grow, develop, and take pride in delivering exceptional service. Marcus Hotels & Resorts is an Equal Opportunity Employer . 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