Hotel Front Desk Agent

Overview We are seeking a dynamic and friendly Front Desk Associate to be the welcoming face of our organization! In this vital role, you will serve as the first point of contact for visitors, clients, and team members, ensuring smooth daily operations and exceptional customer service. Your energetic approach and organizational skills will help create a positive environment while managing administrative tasks efficiently. This paid position offers an exciting opportunity to develop your office management expertise and support various departments with professionalism and enthusiasm. Duties 1. Practices customer service behaviors, such as listening, initiative, responsiveness, cheerfulness, accommodation, courtesy, honesty, and professionalism. 2. Demonstrates good communication skills and helps ensure optimum communication between all shifts, departments, and management. 3. Demonstrates positive Team spirit aiding other Team members as necessary to achieve required standards of productivity and guest care. 4. Makes decisions in the best interest of the property and in compliance with all applicable policies and procedures. 5. Checks guests in and out in a cheerful, friendly manner, maintaining efficiency, accuracy, and compliance with legal requirements, brand, and company standards. 6. Ensures accurate processing of charges and completes/balances end of shift reports with full handover to next shift. 7. Sells guest rooms and services available as appropriate with the understanding of yield management and explaining the value techniques. 8. Supports marketing/sales/loyalty programs as required by the brand and Hawkeye Hotels. 9. Knows rates, locations, furnishings, amenities, and special features of all guest rooms and property public areas. 10. Shows rooms to prospective guests. 11. Operates telephone switchboard professionally and efficiently, receives and transfers calls, takesguest messages thoroughly and accurately, and notifies guests of messages. 12. Ensures wake up calls are timely and accurate. 13. Demonstrates competence in use of the computer systems. 14. Takes and records advance reservations accurately and confirms as requested; knows status of reservations on a daily and future basis. 15. Observes safe cash handling procedures required by brand and company policy and is responsible for the cash drawer, cash, and credit card information transactions for their shift. 16. Maintains a clean and organized lobby and front desk area. 17. Monitors and records turndowns. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions. Education and/or Experience o Average education level o Experience in other hotels or a comparable service industry dealing with customers Language Skills o Must be able to read, write, speak and understand English; write reports with proper format, punctuation, spelling, and grammar; speak with poise, voice control and confidence using correct English andpleasant voice tone. Math Skills o Must be able to add, subtract, multiply, and divide Physical Demands o The physical demands described here are representative of those that must be met by and employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ▪ Requires standing (sometimes during long periods), bending, stooping, along with the mobility to climb stairs and frequently lift and/or moving light objects weighing up to 10 lbs. Occasionally lift and/or move medium objects weighing up to 50 lbs. Requires hand/eye coordination and manual dexterity. ▪ Specific vision abilities required by the job close and distance vision, and the ability to adjust focus. Computer Skills Guest Services Representative pg. 3 o The employee must have the ability to learn and be proficient in the Property Management System of the hotel. Supervisory Responsibilities

• List the titles of positions supervised: None Financial Responsibility
• List monetary/accounting responsibilities applicable to this position: o Responsible for the cash drawer during the shift, accurate processing of charges, and collection of payments. o Responsible for balancing the shift every day. Work Environment
• The work environment characteristics described here are representative of those an employee

Pay:

$12.00

• $13.

00 per hour

Benefits:

Employee discount Referral program

Work Location:

In person