Demonstrate a high level of customer service at all times.
Ensure an efficient reception experience for Guests, including check-in/out, and complete audit procedures, as required.
Demonstrate knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties.
Maximize room occupancy and promote hotel services and facilities.
Comply with hotel security, fire regulations and all health and safety.
Understands and enforces cancellation procedures and policies
Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction.
Ensure that uniform and appearance is clean and tidy and will follow the grooming standards policy.
Performs other tasks as assigned by Management. Qualifications and Skills
Prior hotel front desk experience
Must have a passion for delivering outstanding luxury service.
Ability to work evenings and weekends.
Computer Savvy (type, scan, copy documents)
Strong multi-tasking skills

Job Types:

Full-time, Part-time Benefits:

Employee discount

Experience:

Customer Service:

1 year (Preferred)

Hotel Experience:

2 years (Preferred)

Work Location:

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