Find & Apply For Hotel Desk Clerk Jobs in Sioux City, Iowa

Front Desk Agent Staybridge Suites Sioux City Southeast Sioux City, IA Job Details Part-time $15 - $16 an hour 2 hours ago Qualifications Customer records maintenance Hotel and accommodations payment processing Phone communication Greeting customers Client inquiry handling Answering guest questions Credit card payment processing Hotel room assignment management Financial record maintenance Organizational skills Receptionist experience within hospitality industry Hospitality online booking platforms Hotel and accommodations guest complaints handling Suggestive selling Travel planning software Communication skills Entry level Full Job Description We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. This position will be for 7:00am - 3:00pm and 3:00pm - 11:00pm shifts. Approximately 32hours a week. Responsibilities Perform all check-in and check-out tasks Manage online and phone reservations Inform customers about payment methods and verify their credit card data Register guests collecting necessary information (like contact details and exact dates of their stay) Welcome guests upon their arrival and assign rooms Provide information about our hotel, available rooms, rates and amenities Respond to clients' complaints in a timely and professional manner Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests Upsell additional facilities and services, when appropriate Maintain updated records of bookings and payments Skills Work experience as a Hotel Front Desk Agent, Receptionist or similar role Experience with hotel reservations software, like HotelKey Understanding of how travel planning websites operate, like Booking and TripAdvisor Customer service attitude Excellent communication and organizational skills