A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
The Member Services Coordinator is responsible for day-to-day supervision of the front desk team. Training staff, reviewing membership accounts and providing leadership in member engagement, conflict resolution, and problem solving is required. The person in this position must have strong organizational skills with a keen eye for detail. They must be flexible and able to multi-task, be able to work independently, and apply excellent customer service judgement.
Duties and Responsibilities:
+ 1st line of front desk support, recourse and direct assistance with accounts and POS resolution "go-to". + Demonstrate, monitor and coach performance standards at the Front Desk. 25% of every shift to be spent engaging FD staff and members with the mission, vision, and core values of The Center. + Receive and promptly reply to customer service and facility related calls and emails. End of shift response requirement. +
Decrement HydroMassage Add-On, Scan In Alert Audit, Retention Communication. +
Monthly Tasks:
Asana task list, staff survey, staff birthday cards, maintain "pick up drawer". + Support and participate in new hire training protocols directed by Manager. + Support continuing education efforts for front desk staff as directed by Manager; to include team trainings and supplemental activities like Bingo, Kahoot, etc. + Oversight and responsibility to sort and process memberships, changes, and maintain correct billing information (online, in-person, scholarship, corporate). + Assist with refund preparation and credits from cancellations. + Assist Member Services Manager in support of department operations and participate in season projects as required. + Actively and cheerfully participate in Center tours, follow up with guests, and maintain tour data. + Annual review of accuracy of online and paper forms. + Proactive in seeking new and efficient ways to enhance member and front desk employee experience. + Process memberships, scholarships, and programming transactions. + Participate in interview/hiring process, and employee review process. + Provide consistent coverage during Kroc operating hours. Willing and able to offer flexibility in support of emergency front desk coverage needs. + Contribute to successful department operations through col To view full details and how to apply, please login or create a Job Seeker account
