Front Desk Associate Country Inn & Suites - Boise West at Meridian 3355 E. Pine Avenue, Meridian, ID 83642

Job Type:

Full-Time or Part-Time Schedule:

Flexible availability, including weekends and holidays, is required Position Summary Country Inn & Suites in Meridian is seeking a friendly, dependable, and professional Front Desk Associate to join our team. The Front Desk Associate is often the first and last person our guests interact with, making this role an important part of delivering a welcoming and comfortable hotel experience. The ideal candidate communicates well, stays organized, and can remain calm and helpful when the hotel is busy. Previous hotel experience is helpful but not required. We are willing to train a reliable candidate with a strong customer-service attitude. Responsibilities Welcome guests in a friendly and professional manner Complete guest check-ins and check-outs accurately Create, update, and cancel reservations Answer telephone calls and assist with guest questions Process payments, deposits, and incidental authorizations Maintain accurate guest accounts and front desk records Explain hotel amenities, policies, and local area information Respond promptly to guest requests and concerns Communicate room-status information with housekeeping and maintenance Prepare room keys and registration materials for arriving guests Monitor the lobby and front desk areas for cleanliness, safety, and security Complete shift checklists, cash counts, and required reports Protect confidential guest and payment information Follow hotel procedures during emergencies or unusual situations Assist with light cleaning and organization of the front desk, lobby, and nearby guest areas Perform other reasonable duties assigned by hotel management Qualifications Friendly, professional, and customer-service focused Dependable attendance and punctuality Strong verbal and written communication skills Comfortable using computers, email, and reservation software Able to multitask while remaining accurate and organized Able to handle guest complaints calmly and professionally Comfortable working independently Basic math and payment-handling skills Hotel, retail, restaurant, or customer-service experience is preferred but not required Must be available to work assigned weekends and holidays Physical Requirements Ability to stand or sit for extended periods Ability to walk throughout the hotel when assisting guests Ability to lift and carry up to 25 pounds Ability to communicate effectively in person and by telephone Benefits Competitive hourly pay Consistent scheduling Employee hotel discounts On-the-job training Opportunities for advancement Supportive, team-oriented work environment To apply, please submit your résumé or a brief summary of your work experience and availability. Country Inn & Suites - Boise West at Meridian is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Pay:

From $15.00 per hour Expected hours: 24.0 - 40.0 per week

Benefits:

Employee discount Paid time off

Work Location:

In person