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BW
Best Western Plus East Peoria
Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Illinois data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,934 / year median in Illinois
Job Description
Front Desk Agent Best Western Plus East Peoria East Peoria, IL Job Details Part-time From $16 an hour 19 hours ago Qualifications Computer operation Phone communication Administrative experience Telephone systems Multi-line phone systems Clerical experience Office management Technical Proficiency Office phone management Full Job Description Overview We are seeking an energetic and detail-oriented Front Desk Agent to be the welcoming face of our organization. In this vital role, you will manage front desk operations, provide exceptional customer service, and ensure smooth administrative processes. Your proactive approach and organizational skills will help create a positive first impression for visitors, clients, and team members alike. This paid position offers an exciting opportunity to develop your office management expertise while supporting daily operations in a dynamic environment. Responsibilities Greet Guest warmly, ensuring a professional and friendly atmosphere at all times Manage multi-line phone systems, directing calls efficiently and courteously Maintain organized files and records through effective filing systems and clerical procedures Assist with calendar management, scheduling stay over services Cleaning and Laundry on down time Provide excellent customer service by addressing inquiries promptly and professionally via phone or in person Requirements Proven experience in office management, clerical work, or front desk roles with strong organizational skills Technical proficiency with computer literacy Excellent phone etiquette with experience managing multi-line phone systems and client communication Bilingual abilities are a plus to serve diverse client needs effectively Strong organizational skills with the ability to multitask efficiently in a fast-paced environment Demonstrated customer service skills with a friendly and professional demeanor Join us to be part of a vibrant team dedicated to delivering outstanding support while fostering a welcoming environment. Your enthusiasm, technical skills, and commitment to excellence will make a meaningful difference every day!