ESSENTIAL DUTIES

Answer phones promptly and courteously; enter, close, and upsell reservations accurately using hotel rates, packages, and selling strategies.\nMaintain effective working relationships with Convention Services, Sales, and Front Office; remain knowledgeable of credit policies, room types, blocking, and cancellations. Manage group room blocks in the Property Management System (PMS) and related systems; audit for accuracy and maintain inventories.\nCreate and maintain complete group files, including contracts, rooming lists, pickup reports, billing instructions, and amendments.\nEnter and update group rooming lists, VIPs, suites, upgrades, comps, and special requests prior to cut-off dates.\nPrepare and distribute group pickup reports; monitor cut-off dates and communicate changes to Sales and Events.\nSet up and maintain accurate billing, deposits, rebates, and commissions; coordinate with Accounting to resolve discrepancies.\nReview group no-shows and process charges or reversals as needed.\nCommunicate group details and updates with Front Office to ensure proper room blocking and guest arrival preparation.\nAssist Convention Services and Sales with overflow situations and pre-convention planning.\nAttend group pickup, resume, and pre-convention meetings as required.\nMaintain awareness of hotel availability, room types, rates, and policies.

QUALIFICATIONS/SKILLS

Must have excellent communications skills in terms of the ability to negotiate, convince sales, and influence potential hotel guests\nAbility to operate computer reservation systems (PEP) preferred\nMust be flexible enough to work any shifts including evenings, weekends and holidays

EDUCATION AND/OR EXPERIENCE

Candidate must be a high school graduate or equivalent

LANGUAGE SKILLS

Must speak the English language fluently and other language skills (optional).

REASONING ABILITY

Must have the ability to reason and make reasonable decisions when needed internally and with other departments in a professional manner. 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