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The Herrington Inn & Spa

Front Desk Agent

Pay: $36,400/yr
Posted: 7 weeks ago
Location: Geneva, IL (Onsite)
Last Updated: 3 weeks ago
Hours: Full-Time
Expires: 9/13/2026

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What they do

A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.

$28,934 / year median in Illinois

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Job Description

Front Desk Agent 3.4 3.4 out of 5 stars 15 S River Lane, Geneva, IL 60134 $17
  • $18 an hour
  • Full-time The Herrington Inn & Spa 16 reviews $17
  • $18 an hour
  • Full-time About us The Herrington Inn & Spa is a boutique hotel in historic Geneva, IL.
Overlooking the Fox River in Geneva, Illinois, our unique AAA 4-Diamond retreat offers a quaint and intimate ambiance, gracious, personalized hospitality and elegant, yet eminently comfortable accommodations. We are seeking part-time and full-time AM/PM Front Desk Agents for year-round (non-seasonal) work. The days and hours may vary, based on the needs of the business, so flexibility is key to this position. You will play an integral role in ensuring guest satisfaction. Requirements Ideal candidate will be responsible for welcoming all guests and booking reservations in accordance with company standards, anticipating and addressing guest service needs, taking ownership of guest requests and concerns and resolving them in a cordial manner; performing all check-in and check-out procedures, answering phones using proper etiquette, answering questions about hotel amenities, services, and surrounding points of interest; developing and maintaining positive working relationships with others, proper communication between shifts and following standard cash handling procedures. The ideal candidate will possess outstanding verbal and written communication skills and possess basic mathematics and computer skills. This position will play a crucial role in the improvement of the overall guest satisfaction within the organization. Must have strong guest service skills and a passion for excellence. You must consistently maintain a positive, professional, and proactive customer service demeanor, and be able to stand and/or walk for long periods of time. Must be willing to work a flexible schedule including holidays and weekends.
OPERA PMS
experience is a plus, but willing to train the right candidate. This position is a year-round, non-seasonal position.
BENEFITS
Paid Time Off 401K Health Insurance Benefits Hotel, Spa, & Meal Discounts Free employee meal each shift
Referral Program Job Type:
Full-time Pay:
$17.00
  • $18.
00 per hour
Benefits:
401(k) Employee discount Health insurance Paid time off
Work Location:
In person