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CP
Clarion Pointe
Front Desk Associate (7AM - 3PM)
Career Insights for Hotel Desk Clerk
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Based on Illinois data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,934 / year median in Illinois
Job Description
Job Summary As a Front Desk Agent, you will be the first point of contact for guests at our hotel, providing exceptional customer service and creating a welcoming atmosphere. Viable candidates MUST pass a background check to be eligible for employment. Duties
- Greet guests upon arrival and assist with check-in and check-out procedures
- Handle guest inquiries, requests, and complaints promptly and professionally
- Process reservations over the phone, in person, and online
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and photocopying
- Collaborate with other hotel staff to ensure guest satisfaction Skills
- Experience in hotel or resort settings is preferred
- Strong customer service skills with a focus on guest satisfaction
- Proficiency in phone etiquette and handling multiple phone lines
- Bilingual or multilingual abilities are a plus
- Knowledge of front desk operations