Job Title:

Front Desk Associate The Holiday Inn Express Rochelle is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or leisure, our team takes pride in creating a warm, efficient, and memorable stay. We value professionalism, teamwork, and a guest-first mindset in everything we do. Job Summary The Front Desk Associate is the first point of contact for our guests and plays a vital role in ensuring a positive and seamless experience. This position is responsible for greeting guests, managing check-ins and check-outs, handling reservations, and providing information about the hotel and surrounding area. The ideal candidate is friendly, detail-oriented, and committed to delivering outstanding customer service. Responsibilities Greet and assist guests in a professional and courteous manner Manage guest check-in and check-out procedures efficiently Handle reservations, cancellations, and modifications Respond to guest inquiries via phone, email, and in person Provide information about hotel amenities, services, and local attractions Process payments and maintain accurate billing records Coordinate with housekeeping and maintenance to ensure guest satisfaction Maintain a clean and organized front desk and lobby area Act as Manager on Duty in the absence of supervisory staff Follow all safety, security, and confidentiality protocols Perform additional duties as assigned Skills & Qualifications Strong communication and interpersonal skills Ability to multitask and stay organized in a fast-paced environment Basic math and computer literacy Customer service experience preferred High school diploma or equivalent required Flexibility to work evenings, weekends, and holidays

Pay:

$15.00 - $17.00 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person