Greet guests warmly upon arrival and provide them with information about the Hotel's amenities and services. Job Summary We are seeking a dedicated and personable Front Desk Agent to join our team at a Hampton Inn Rockford. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role is essential in managing guest relations, handling inquiries, and facilitating smooth check-in and check-out processes. or multilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele. Responsibilities Manage the check-in and check-out process efficiently while ensuring guest satisfaction. Handle guest inquiries, requests, and complaints with professionalism and courtesy. Maintain accurate records of guest information, reservations, and billing details using hotel management software. Operate phone systems to respond to calls promptly and assist guests with their needs. Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests. Conduct night audits as required, ensuring all financial transactions are accurately recorded. Assist in promoting hotel services and activities to enhance the guest experience. Requirements Previous experience in guest services or hospitality management is preferred. Strong communication skills with the ability to engage effectively with guests from diverse backgrounds; bilingual or multilingual skills are a plus. Proficiency in hotel management software and phone systems is advantageous. Excellent problem-solving skills with a focus on guest relations and satisfaction. Ability to work flexible hours, including nights, weekends, and holidays as needed. A friendly demeanor with a commitment to providing outstanding hospitality experiences. Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

Job Types:

Full-time, Part-time Pay:

$15.00 - $16.50 per hour

Benefits:

Employee discount Paid time off

Work Location:

In person