Find & Apply For Hotel Desk Clerk Jobs in Rockford, Illinois

Position Summary:

The Hotel Front Desk Agent is responsible for providing exceptional guest service by greeting guests, managing check-ins and check-outs, handling reservations, and addressing guest inquiries. This position serves as the first point of contact for guests and helps ensure a positive hotel experience.

Key Responsibilities:

Welcome guests and complete check-in/check-out procedures. Answer phone calls, process reservations, and respond to guest requests. Handle guest concerns professionally and resolve issues promptly. Process payments and maintain accurate guest records. Communicate with housekeeping and other hotel departments to support guest needs. Maintain a clean, organized, and professional front desk area. Follow hotel policies, procedures, and safety standards.

Requirements:

Strong communication and interpersonal skills. Basic computer proficiency and ability to learn hotel management software. Ability to work flexible schedules, including weekends and holidays. Reliable, professional, and detail-oriented.

Preferred Qualifications:

Previous hotel front desk, hospitality, or customer service experience. Experience using hotel property management systems (PMS) such as Opera, ChoiceADVANTAGE, SynXis, or similar platforms. Cash handling and payment processing experience. Strong conflict resolution and problem-solving skills. Ability to multitask and work efficiently in a fast-paced environment. Professional appearance and customer-focused attitude. Bilingual or multilingual communication skills preferred.

Shifts Available:

First Shift (Daytime) and Second Shift (Afternoon/Evening) positions available. Must be able to stand for extended periods and provide excellent customer service in a fast-paced environment.

Job Status:

Full Time Pay:

$15.00 - $18.00 /hour

Benefits:

Health, Dental, Vision | PTO | Life Insurance | Long-term & Short-term Disability | 401k with Match | EAP |

HSA, HRA, FSA

Options Pay:

$15.00 - $18.00 per hour

Experience:

Hotel Front Desk:

1 year (Preferred)

Work Location:

In person