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Hyatt House and Place Warrenville
Hotel Front Desk Agent
Career Insights for Hotel Desk Clerk
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Based on Illinois data
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What they do
A Hotel Desk Clerk provides service to customers at the front desk of a hotel. Takes room reservations, checks in guests and handles payments; answers questions and arranges for room services requested by customers.
$28,934 / year median in Illinois
Job Description
Hotel Front Desk Agent Hyatt House and Place Warrenville Warrenville, IL Job Details Part-time | Full-time From $16 an hour 5 hours ago Benefits Free parking Paid time off Employee discount Opportunities for advancement Food provided Qualifications Guest relations Multilingual Night audit Hospitality industry experience Phone etiquette
Full Job Description Responsibilities:
- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and courteously
- Assist guests with luggage storage, transportation arrangements, and other concierge services
- Maintain a clean and organized front desk area
- Collaborate with other hotel departments to ensure guest satisfaction
- Perform night audit duties as required
Experience:
- Previous experience in the hospitality industry preferred
- Strong phone etiquette and customer service skills
- Knowledge of hotel operations and guest relations
- Familiarity with front desk procedures and hotel management software
- Ability to handle difficult situations with professionalism and tact
- Multilingual skills are a plus This is a great opportunity for individuals who are passionate about providing exceptional guest service in a hotel setting.