Front Desk Agent Residence Inn Carmel - Indiana Carmel, IN Job Details Part-time | Full-time $16 - $18 an hour 4 hours ago Qualifications Hotel and accommodations payment processing Cash amount verification Greeting customers Phone customer support Venue guest services Full Job Description Job Summary A Hotel Front Desk Agent is responsible for welcoming guests, handling check-ins and check-outs, answering questions, managing reservations, processing payments, and helping ensure guests have a pleasant stay. Duties Welcome and greet guests in a friendly and professional manner. Check guests in and out efficiently and accurately. Verify reservations, identification, payment information, and room availability. Assign rooms and provide guests with information about hotel services and facilities. Answer phone calls, emails, and guest inquiries. Make, modify, and cancel room reservations. Process payments, deposits, refunds, and guest accounts. Handle guest requests, complaints, and concerns professionally. Coordinate with housekeeping and maintenance regarding room status and guest needs. Provide information about local attractions, restaurants, transportation, and hotel amenities. Maintain accurate guest records and front-desk documentation. Follow hotel policies, safety procedures, and security standards. Assist with luggage or other guest services when needed. Monitor the lobby and front-desk area to maintain a welcoming environment. Communicate important guest information to other hotel departments. Balance and complete front-desk cash and payment records at the end of the shift. Join us to be part of a vibrant team dedicated to creating a professional yet welcoming atmosphere! Your organizational skills, technical proficiency, and passion for customer service will make a meaningful impact every day!

Pay:

$16.00 - $18.00 per hour

Work Location:

In person