Front Desk Agent SpringHill Suites & Residence Inn by Marriott Position Summary We are seeking a friendly, dependable, and service-focused Front Desk Agent to join our team. This position serves as the first and last point of contact for guests and plays an essential role in creating a welcoming Marriott experience. The Front Desk Agent will assist guests at both the SpringHill Suites and Residence Inn, providing professional service throughout the arrival, stay, and departure process. The ideal candidate is organized, comfortable working in a fast-paced environment, and committed to resolving guest concerns with care and urgency. Essential Duties and Responsibilities Welcome and assist guests in a friendly, professional manner. Complete guest check-ins, checkouts, room assignments, and payment processing accurately. Verify identification, payment methods, Marriott Bonvoy information, and reservation details. Answer telephone calls and respond to guest questions regarding hotel services, amenities, local attractions, and directions. Create, modify, and cancel reservations in accordance with hotel policies. Recognize Marriott Bonvoy members and provide the appropriate benefits based on membership level. Respond promptly to guest requests and follow up to ensure satisfaction. Resolve guest concerns within established guidelines and involve management when necessary. Coordinate with Housekeeping, Maintenance, Sales, and other departments to address guest needs. Assist Residence Inn extended-stay guests with billing questions, room requests, mail, packages, and stay-related needs. Maintain accurate guest accounts, folios, shift reports, cash deposits, and credit-card transactions. Monitor hotel activity and report safety, security, or maintenance concerns immediately. Complete required checklists, logs, and shift documentation. Maintain a clean, organized, and professional front desk and lobby area. Promote hotel amenities, Marriott Bonvoy enrollment, and available services. Follow Marriott brand standards, company procedures, and all guest privacy requirements. Perform other duties assigned by hotel management. Qualifications Previous hotel, customer-service, retail, or hospitality experience is preferred. High school diploma or equivalent is preferred. Strong communication, customer-service, and problem-solving skills. Ability to remain professional and composed during difficult guest situations. Basic computer, telephone, and payment-processing skills. Experience with Marriott systems or hotel property-management systems is preferred but not required. Ability to work independently and as part of a dual-property team. Dependable attendance and punctuality are required. Must be able to protect confidential guest and hotel information. Schedule Requirements Candidates must be available to work a flexible schedule based on hotel needs, including: Mornings, evenings, and overnight shifts Weekends Holidays Occasional overtime or coverage at either property Physical Requirements Ability to stand for extended periods. Ability to regularly walk, bend, reach, and use a computer and telephone. Ability to lift or move up to 25 pounds when assisting with packages, supplies, or guest items. Reasonable accommodations may be provided to qualified individuals when required. What We Offer Marriott employee travel discounts Opportunities for training and career advancement Supportive team environment Competitive pay Additional benefits based on employment status and company policy SpringHill Suites and Residence Inn are equal-opportunity employers. We welcome applicants from all backgrounds who share our commitment to exceptional guest service.

Pay:

$14.00 - $18.00 per hour

Benefits:

Flexible schedule

Experience:

Marriott Guest Services:

1 year (Required)

Location:

Carmel, IN 46082 (Preferred) Shift availability: Day Shift (Required) Night Shift (Required) Ability to

Commute:

Carmel, IN 46082 (Preferred)

Work Location:

In person